Discovery setting Configuration Attributes

[dadekore]

Hi, I'm a bit new to ServiceNow,

I want to make sure that the configuration item is being fully updated whenever a new asset is created. Currently when I create a new asset manually, I need to have a model category, serial number and Model. With the inclusion of these three the Configuration item is always created. When I do an import it is not . This is a separate issue in itself.

What I am asking for is how to ensure that Discovery is updating the Configuration attributes for a configuration item when it is set. I am not sure where to start but with the research that I've done Discovery is application that would do this . 

- What roles/ permissions would I need

- What steps would I have to take to ensure when I add a new Computer/server the Configuration attributes are all filled out 

OS Domain
Operating System

-- None --
OS Version
OS Service Pack
DNS Domain
Disk space (GB)
RAM (MB)
CPU manufacturer
CPU type
CPU speed (MHz)
CPU count
CPU core count

I currently use the alm_asset and hardware database to see the assets currently in our inventory

[Sohail Khilji]

Hi @dadekore ,

You can check in 2 places,

1. Go to the relevent discovery pattern and see what all field are configured. (this will update the fields for you).

2. Check the input payload received from the discovery ECC queue to see if you have received all the needed info.

I hope this helps...

[dadekore]

Hi! where can I find this discover pattern? I'm not sure we have it installed exactly. Although I see an option for Discovery Attributes when I click on a configuration item. 

[neuberwacek]

how do i find the relevant discovery pattern to see what fields are configured?  And where can i find the input payload received from the discovery ECC queue to validate I have received all the needed info?