Database view issue showing results
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03-24-2025 03:56 AM
Hello,
I have a database view that includes four tables:
- asmt_assessment_instance
- incident
- sys_user
- asmt_metric_result
Within the database view, I created the following fields:
- User Comment → Element: amr3_string_value
- Manager Comment → Element: amr4_string_value
The issue is that some users can see the stored values, while for others, the columns appear blank. The columns themselves are always visible, but the data is missing for certain users.
Any idea what might be causing this?
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03-24-2025 06:13 AM
did you check if the user have read access to those fields?
if not then they will see blank data for it on list.
Please use access analyzer and debug
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-24-2025 08:50 AM
Hello @Ankur Bawiskar
This is my result
The user have access to the information, so i don't know why is not working
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03-24-2025 08:53 AM
which columns are those? those are fields from your view table right?
did you check any field level READ ACL is blocking?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader