Display custom dialog box

Neha79 · ‎09-21-2020

Hi,
I have a dropdown field "status" on my form and im looking for a way to create a dialog box with three options "cancel", "cancel but dont send" , "send". When a user changes a status to cancel, this dialog box should appear with these three options and when user clicks on send, a notification should be sent. When 'cancel but dont send' is selected then status will be updated. I dont have much knowledge on UI page scripting. Can anyone help me to achieve this functionality?
Thanks in advance!

Ankur Bawiskar · ‎09-27-2020

Hi Neha,

I don't think directly you can use "cancel_project_button" in processing script

only html hidden element id's can be access directly in processing script

please update code as below

HTML:

After line 4 add this line

in client script make this change for both the functions

Client Script:

after line 6 add this

gel("hiddenElement").value = 'cancel clicked';

after line 11 add this

gel("hiddenElement").value = 'send clicked';

now in processing script check this

Processing script:

if(hiddenElement == 'cancel clicked'){
gs.info("cancel project called");

//send notification
}

else{

gs.info('send button clicked');

}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎09-21-2020

Hi Neha,

you will have to use UI page approach here

refer below links for help

Issue with UI Action Prompt window.

Sending notification from UI action.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Neha79 · ‎09-25-2020

Hi,

I have created a UI page with name 'cancel_action' and im calling it from client script but the UI page is not rendering. can you suggest what the issue could be?

script:
var dialog = new GlideDialogWindow("cancel_action");
dialog.setTitle("Send Notification");
dialog.setSize(550, 500);
dialog.render();

Ankur Bawiskar · ‎09-25-2020

Hi Neha,

the syntax looks fine

did you check the ui page name is cancel_action

are you in custom scope

please share your UI action and UI page screenshot

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Neha79 · ‎09-25-2020

yes im using custom scope.