When viewing the Base Items all page, and applying a filter of "Status is Pending Repair" or "Status is On Order" the list view shows the integer value of the status instead of the label of the status. See Below. It only appears to effect the Commu...
When I use the activity stream, the user receives a notification "You have been tagged in ServiceNow". The link shows the ticket number, but the hyperlink takes me to the notification record rather than the incident record. How can I fix this so th...
Hi all, what is the use of dynamic categories in service catalog and where to use it. Please help
Hey everyone, Working to configure the default client software distribution functionality with SCCM deployments and having issues on the actual deployment portion. Before that, the following is working: Cconfigured the SCCM Instance, allowing me to ...
I'm seeing a lot of this message in the error log and trying to figure out what's causing it. Does anyone have any insight? I see the error every few minutes FAILED TRYING TO EXECUTE ON CONNECTION glide.5 (connpid=1156079): INSERT INTO sys_api_stat...
What are all the list of out of the box tables on which workflow is compulsory?
After submitting a request, the variables are carried over to the RITM record as editable. Do most companies leave as editable or make read only? What are the ramifications either way? If best practice is to make read only, what is the best way...
When an ITIL user goes to the "My Assessments & Surveys" module under Self-Service, they can see all surveys currently assigned to them. However, there is a related list (show all) that allows them to see all surveys in a "ready to take" state. Thi...
I have form section set up in the back end frame set that do not transfer to the Service Portal. We need some way to differentiate section of a form in the Service Portal. I have even tried adding annotations to the Service Portal form view using cli...
Hello all, Show XML for change task is not displaying Assignment group field. But on the change form, it is a appearing. Can someone suggest, why this is happening. Thanks in advance.
Hi SN community, I want to get the updated date and time of a particular field in the business rule. How is it possible? In my requirements I want to get the updated date/time of current.comments each time a new comment added. Thank you in advance.
I'm attempting to run a simple comparison using the flow designer IF Flow Logic: If [Date/Time 1] is after [Date/Time 2] then [do something]. However I receive an error on the flow with little to no detail on what the error is and the flow does not ...
Hi, RITM is getting closed even if the mandatory fields are not filled this is happening with the workflow. But when i manually try to close the RITM i am getting the mandatory field to be filled alert. REF::
We have created a custom Service Portal widget that displays as list of catalog categories and catalog items. We use ng-repeat with orderBy to display and sort the items by name. We have found that the AngularJS orderBy does not correctly handle sort...
how can we split text in multiple lines keeping delimiter with the text . example string => var str= "2019-12-09 05:43:55 - System Administrator (Additional comments)testing comments2019-12-09 05:43:49 - System Administrator (Additional comments)test...
