Display Variables on Task Form on Request Item using Flow Designer

[Nic Nagtzaam]

Hello,

inside the old workflow editor there was a function that enabled you to display Variables from the Task Form on the Catalog Task form 

I am trying to figure out the same capability using flow designer as i have developed a series of workflows using flow designer for the service portal. 

Does anyone know how to do this?

Kind Regards

Nic Nagtzaam

[Michael Jones -]

Do you have the plugin "Flow Designer support for the Service Catalog" enabled? That plugin has some specific activities that support the Service Catalog, one of which is a Create Catalog Task action, which has functionality similar to the old slush-bucket you would see in workflows. 

If that plugin is not an option (I believe it is free to use with the platform) then you should be able to do this via a script. I haven't done this in flow specifically, but I've done it via business rules and when creating tasks with a script, etc. You'd need to have the sys_id of the sc_req_item and the sc_task, but the process would be basically the same as documented here: 

https://community.servicenow.com/community?id=community_article&sys_id=4837201c1ba28050fff162c4bd4bc...

Hope this helps!

If this was helpful or correct, please be kind and remember to click appropriately!

Michael Jones - Proud member of the CloudPires team!

[stsel]

Hello @Nic Nagtzaam and @Michael Jones
I have exactly the same question with Nic. I see the Flow Designer support for the Service Catalog plugin installed in my dev instance. However I am not able to see an Action in Flow Designer to display Variables in the Task Form as in the case of Workflow Editor.
@Nic Nagtzaam may you advise me - how you overcome this problem - did you use a script at the end?

Best regards,
Sotiris

[stsel]

Hello @Nic Nagtzaam and @Michael Jones - 
I have exactly the same question with Nic. I see the Flow Designer support for the Service Catalog plugin installed in my dev instance. However I am not able to see an Action in Flow Designer to display Variables in the Task Form as in the case of Workflow Editor.
@Nic Nagtzaam may you advise me - how you overcome this problem - did you use a script at the end?

Best regards,
Sotiris

[Michael Jones -]

It is not an "Action to display variables" but rather when you use the action "Create Catalog Task" you have a way to select the variables to be displayed. You have to use that action to create the task. 

It's also a little weird in that you need to first create the flow, save it and activate it, then select the flow on the catalog item, then go back and update the action record to use the item you expect (you can only see variables from items where the flow has been selected as the execution). 

Then you can select the variables you want to display, more or less like the old way in a workflow task, moving them from Available over to Selected.