Document / Attachment Preview functionality on portal

[Pooja Magadum]

Hello All,

We have a requirement where client wants to preview documents which are added as attachments in the ToDo tasks list in portal. OOTB, we have options to edit, delete and download. Only for image type attachments preview option is available and not for other document types (like doc, pdf and so on..) Would like to know if any of you has done something to handle similar requirement.

Regards,
Pooja

[Community Alums · Accepted solution]

Hi @Pooja Magadum ,

Theres a Document Viewer which is automatically enabled for newer instances.

see here https://docs.servicenow.com/bundle/rome-servicenow-platform/page/use/using-forms/concept/Documentvie...

Perhaps you can make that work within your record producer as well, with some customization.

Other than this, you could clone/customize the widget being used to upload attachemnts within the portal and show the file content within an extra DIV, for example with img src being the base64 content of the attachment.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Pooja Magadum]

Thanks @Sandeep Dutta for quick response!

[nitin muchate]

Hello Sandeep,

I also requirement for such configuration for custom portal, could you please guide for this customization. 

[Community Alums]

@nitin muchate ,

What are you looking at on your custom portal?