Does anyone know what the undocumented Plugin "ServiceNow Antivirus Program" (com.glide.snap) does?
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11-19-2018 03:28 PM
Just crossposting something I logged in HI incase anyone in the community knows anything about it...
We're about to implement a measure to restrict certain users from being able to attach filetypes to ServiceNow which are at risk of being infected with Viruses or Malware given ServiceNow doesn't appear to have a built in Attachment virus scanner, but I've been reading through release notes for London and found reference to a plugin which doesn't have any documentation:
ServiceNow Antivirus Program
(New in London)
com.glide.snap
Anyone know what this does?
The change notes for patch 3 of London make reference to the following:
Antivirus Scan - PRB1300160 - The state of infected files does not change to none Setting the valid state for uploaded attachments to support the scan service.
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11-19-2018 03:40 PM
Its interesting.
It creates a table, `attachment_scan_history` that appears to have the scaffolding to manage scan results on a file by file basis.
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11-19-2018 05:13 PM
It certainly looks that way! An attachment scanner would save me some effort, so if it is going to do what it looks like it may do, I really want to know...
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11-21-2018 01:28 AM
I got a helpful answer from the folks at HI, so I thought I'd pop it here incase anyone else is wondering about this plugin:
SNAP feature is not fully available in London, we are making it available in Madrid.
However if someone wants to test in London they should follow the below steps.
Enable SNAP plugin
Search for com.glide.snap plugin and activate to enable antivirus scan on the instance
Table attributes
Add enable_snap_scan=true attribute to the table which you want to enable antivirus scan.
Add allow_download_when_scan_server_down=true, if you want to allow attachment
download when antivirus scan server is down.
The above steps are strictly for testing purpose and only for London release.
We will officially release SNAP in Madrid with different architecture and better UI.
This is a much needed feature and right on our roadmap.
