We need to automate certain tasks in service now and wanted to use azure logic apps service now connector to connect and do the automation. We are able to connect our Azure logic apps account with service now account if service now uses basic authent...
What are the list of interview questions on ACLs? and common scenario queries and answers
Hi All, I have a basic question - What is the use & significance of Plural in the field label, where is it referred or displayed as plural. E.g. Configuration item field on incident table Initially i thought it is for list view so that the field w...
How can I deactivate connect chat?
Hi all, I like to find out if knowledge article can have 2 different views - one for internal users (agents) and one for external users (customer). The internal view contains more details on top of the information from the external view - meaning the...
Hi, community,When I am trying to clear the first_name, last_name & middle_name of a user from the sys_user table using REST API. It's only removing the middle_name but not first_name & last_name. Please find the below CURL commandcurl --location --...
Does anyone knows what is the best method to directly access an external REST service from a Client Script ? I searched for a while and found that the current method of doing that in JavaScript is to use the fetch() method.That is the newer Promise v...
How do we change the delivery time in the service catalogi went to service catalog and changed delivery time to 14 daysbut in the form it still shows 1 day
@Chuck Tomasi Hello All, We have created a page using UI builder where it has four tabs. When I click on the record, I need to show the status of the order like how it shows in process flow. How can I add HTML and CSS in UI builder? Also how c...
Hello,I have UI Policy that was deleted by mistake in the sandbox instance. It needs to be restore.What is the safest way to do it. I am thinking of 'Export XML' from the other sub-production instance and then import the xml in to sandbox.Thanks so m...
I am thinking of writing a business rule to stop triggering a survey if this user has received a survey in the last 35 days. Is there any other way to make this a condition? Please advise on how to write the business rule if not. BR, Christoffer
I am using a extended table from case table so wanted to exclude 'New' Button from case table and only enable for the extended table but doesn't seem to work. I have added in action exclusions list for 'New' Declarative Action Assignment and also unc...
I have received Certificate Management Service error when I run the Diagnostics. Certificate Management Service Result The certificate management service is not enabled The 'publickeywrap' key does not exist or is invalid. This means you can...
Hi,I've read some topics around here on how to connect to a shared mailbox, but none of them really worked for me. Could anyone clarify what the syntax is? I've read "shared mailbox address\service account", or the other way around, or maybe it's som...
I followed the tutorial below on how to automatically set an agent's availability to "Available" when they log into servicenow, but it only works for a few seconds then it sets the agent back to "Offline". The release I am using is Tokyo. Advanced W...
