Edge encryption got enabled automatically, how to disable it

[VaranAwesomenow]

Edge encryption got enabled automatically, how to disable it

[Uncle Rob]

Edge encryption does NOT get enabled automatically.

If this is a customer's instance, and they don't mean to have Edge, you need to get them in touch with support.   As far as I know, there's no way to back out of plugins and add-ons once applied.   If this is your private dev instance ...

[Chuck Tomasi]

As Robert said, there's no way to back-out plugins. However having the plugin activated doesn't do anything to your data. In order for Edge Encryption to work, there are several tasks that need to be done to make it encrypt anything. If you haven't set up a server, loaded your keys, identified what fields to encrypt, you have nothing to worry about.

[VaranAwesomenow · Accepted solution]

Thanks Chuck and Robert for quick response.

This is happening in a customer instance (not on my personal dev)

I made a slightly incorrect assumption that the issue I have is because of edge encryption and it is not, below is the issue summary and the fix I provided.

We have 2 fields called asset_tag and serial_number, these fields dont show data on the list view, even though data is present on the record. This is happening because if the quantity is empty or 0 then asset tag and serial number doesnt appear in the list view and these 2 fields will get hidden from the form view (cos of a UI policy -Hide asset tag and serial num)

I checked in my personal dev instance and I couldnt find any alm_hardware record that has quantity as 0 or empty. So I ran below fix script on the customer instance to update the quantity value, after that the serial number and asset tag showed values on the list view and the fields appeared on the form view.

Before

List View

Form View

After

List View

Form View

Thanks

Anil

[Chuck Tomasi]

Thanks for the update. I'm not clear. Is there still an issue or question here?