Thanks Chuck and Robert for quick response.
This is happening in a customer instance (not on my personal dev)
I made a slightly incorrect assumption that the issue I have is because of edge encryption and it is not, below is the issue summary and the fix I provided.
We have 2 fields called asset_tag and serial_number, these fields dont show data on the list view, even though data is present on the record. This is happening because if the quantity is empty or 0 then asset tag and serial number doesnt appear in the list view and these 2 fields will get hidden from the form view (cos of a UI policy -Hide asset tag and serial num)
I checked in my personal dev instance and I couldnt find any alm_hardware record that has quantity as 0 or empty. So I ran below fix script on the customer instance to update the quantity value, after that the serial number and asset tag showed values on the list view and the fields appeared on the form view.
Before
List View
Form View
After
List View
Form View
Thanks
Anil
