Edit Widget Instance

[AndyB5000]

On our portal when someone checks their incident it goes into the ticket form and there is a widget instance calls sessions that displays some data.  I need to add a field to this and cannot figureout where to make this change.

Any help would be appreciated

[Allen Andreas · Accepted solution]

Hi,

Please search for: Widget Instances in the left-hand navigation in the back-end.

Then search for sessions by text.

Then click the date/time link under the updated column (not the widget name itself), for the one you need to edit.

HOWEVER, I'm assuming you are wanting to edit the fields that show there? A lot of people think they need to edit the sessions widget (because the name says session), but it's actually called: Ticket Fields. Considering going there if Sessions isn't what you wanted.

Please mark reply as Helpful/Correct. Thanks!

[AndyB5000]

Allen,

thanks for the tip, fond the ticket fields widget and added the additional field to the server script, but I must be missing something as the field does not add to the widget.

Thanks,

Andy

[Allen Andreas]

Did you have to clone the widget? I think you may have to since it's a server script edit.

If so, within that same instance, go to widget tab and change it to your new widget you made:

[AndyB5000]

Got it, I was testing it with an Incident that did not have the data filled in on the field I was adding.  Once I added data the field showed up...

thanks!!!