I am creating a landing page for a configurable workspace (to be exact: Service Operations Workspace). We already have a great dashboard for our servicedesk and I want to reuse the existing reports to display on the workspace landing page. How do I d...
How does URI and URI_REF work. Currently our emails redirect end users(with no roles) to cms portal and ITIL users to regular ITSM view. Where does this configuration happens? I can see few email scripts, but are there any properties or scripts that...
Hello, I have been trying to edit the SPEntryPage script include to redirect user to different page based on their roles. But I am facing a little issue. I will explain it below.So we have given all the users these three role:1. sn_request_approver_r...
I know the straightforward answer is "You cannot. You can have multiple POP/IMAP accounts, but only a single SMTP account". Though, what is the workaround, since the customers really requires it. The approach I have been thinking is to creat...
I would like to publish a list of currently occurring incidents to the requester on the portal so that the requester can search for the incident content by "free word" from the list. I know how to list the tables in the portal, but I don't know how t...
Hi , I have a requirement to have input values in a survey from a user and when the survey is submitted then automatically store all values of questions in survey to a custom table in our instance. I think it can be be achieved through Business Rules...
Not sure if this is the right forum for this question. After performing skipped updates review and providing a disposition on each item, we uploaded to the repository all the various plugin customizations. This one is failing. Not sure how to fix thi...
We use Microsoft Edge browser at work and users were complaining about the loss of spellcheck functionality on HTML fields such as a Knowledge Article body. A left-click on the misspelt word shows nothing and a right-click shows an option to insert ...
Hi, We currently have a requirement where users want to be able to bulk assign records to a user (As they could previously on the non-workspace UI), the functionality we need is similar to the out of the box Edit {{count}} List Action, however this s...
We've recently added a custom journal field (u_review_notes, Review Notes) on knowledge articles to allow the knowledge owner/manager to provide feedback to the author. When text is entered into this journal field and the article is saved, a Knowledg...
Did anyone explore a way of connecting to Active Directory and pull in the AD Groups into the CMDB? Please let me know if anyone had experienced a solution towards it.
Hello, I currently have this widget where I want to feature articles only with a certain keyword. How should I go about doing this?(function() { if(input) return; else { options.aria_label_title = options.title || gs.getMessage('Featured Article...
Hi, We are trying to combine multiple PDf'S from a table record to ONE PDF, we tried using the OOB PDF generator but it didn't work as we are not sure what parameters need to be passed on. We also tried multiple approaches like attachment API, GlideS...
I am trying to use Decision Builder to build a Decision Table to then use in Flow Designer to assign the correct fulfiller to a catalog item. I am working in a PDI running ROME. I have created the Decision Table (see below): I have created the INP...
Hello, When I look at the list of tables that I can access via Basic Auth and OAuth, there is a discrepancy. When using OAuth, the error returned is 403 - User Not Authorized, and I cannot access the following 4 tables:sys_homesys_templatesys_ux_page...
