Hi allI sure that you see some troubleshooting when you find a way to encode GlideRecord to JSON stringAnd I have the easy way to do it with OOTB script include var util= new global.GlideRecordUtil(); var grinc= new GlideRecord("incident"); grinc.get...
Hello Experts! We are interested if it is possible to ensure different type of tasks on a single VTB. For example if it is possible to combine Incidents, Requests, Project Tasks on the same board for further team collaboration. As an example in gener...
Hi everyone, I am just starting out to learn about the platform and I need a bit of help. Can anyone tell me how to include a "/" as a mask of a field ? Example: If an User inputs the number 20221111, I want to make it so that a non-admin user see...
Hi Everyone, I have "Re-Assess" UI action that I need to display a pop-up for with a comment box. They need to write the reason for the Re-Assess.After they click ok, the reason comment should populates in worknote. I have create UI Page for this.and...
Hi recently requested a PDI with San diego and the UI is completely different. Can we change the UI back to normal Rome version?
Hi, I have created a flow designer to update manager field on user form from a catlog item and it work perfectly. The only thing is that i want sc_tasks, and so RITM and REQ to auto close when the updating is done. How i could achieve this. Here is...
Hello everyone, I have a requirement that might be tricky: Our customer is using the "Import Article" functionality to import and create a new KB article. He wants one requirement : In the KB article form, he wants: One button (UI action) called "Exp...
Hi, I want to import hardware data from a 3rd party and import that into the CMDB (cmdb_ci_computer) table of ServiceNow. For this I am using IntegrationHub in Flow Designer. I have created a REST call to the 3rd party application and used the JSON p...
Hello Community! This morning we received a ticket from a user complaining about his inability to download a file completely. The file he is trying to download is a 29MB csv file, and when he download it, it download only a 16MB file. I checked on p...
Hello, I have a service portal widget that I am needing assistance on. The widget code can be found on my previous posting How to set/pass values from checkbox field in portal . Essentially what it does is allow users to turn on/off notifications fro...
On a list, we have a few dot-walked fields. This resulted in 4 "short description" columns. How can we change the label of a dot-walked field? Example:table: time_cardcolumn: top_task.short_description, need to rename as "Project name"
Hi all, I have a simple requirement in Inbound action where I need to pick up the email address from email body and populate the Opened by field of the Request record.The email address in the body is a service now user and will have a record in sys_...
what does spokes reference in servicenow?.. how it works?. why it is used?
PROBLEM: Trying to debug issues on an instance I've inherited. This is on a custom portal (ie not the out of the box "sp" portal). We have a portal page for a record producer that is rendered via a widget cloned from SC Cat item. The issues include o...
Hi, When i am tring to create a catalog task through workflow getting an error Create a Task: org.mozilla.javascript.Wrapped ConversionError:The undefined value has no properties Any solutiion for this