Right click in mac displays browser options
Hi In mac when user right clicks the menu shows browser option rather that service now list options. How to fix this? Snapshot attached. Thanks Srivatsa
Forum Posts
How to validate date which is type of glide_date?
Hi All,Could you please help with validating date with type (glide_date) in ServiceNow? this field only contains date value and not the date and time format?Script should validate the date automatically with respect to system/user date format.Kindly ...
Calculate Mean Time To Acknowledge (MTTA) and Mean Time To Resolve (MTTR)
Good day fellow SNow! I have a question on analytic reporting within SNOW. We don't have SLA currently configured, but this said, how do I work out MTTA and MTTR of the Incidents logged so far? For MTTR I have the following configured: And I'm afraid...
Resolved! Report with more than one "Related List Condition"
I would like to be able to make a report with several conditions in the related lists, for example Incidents that do not have Accepted Cis and do not have Impacted Services/CIs.The problem is that I can only include one related list condition and I n...
Changing the default language of a single portal
Hey, I want to change the language of a portal, but not the whole instance.The case is that our instance is English by default, but we would like to change the default language of just one portal. Is this possible?
Resolved! Business Rule is not setting the reference field value
I am trying to populate the field 'SAD Assessment'(u_sad_assessment) with a value(suppose RASMT00100092) but it's not populating, it remains blank.This field is of simple reference type on table - sn_risk_advanced_risk_assessment_instance. Business R...
Resolved! Help with reference qualifier on Catalog Item variable
I wonder if anyone can assist. I have a catalog question that lists items from cmdb_ci_kubernetes_namespace table. But I want to restrict the items shown in the drop down box to just those records where the u_service column has value matching a servi...
Resolved! Report on Software Installed on cmdb_ci_computer
Wanting to build a report or query or something to show a list of cmdb_ci_computer that has a particular software installed (i figured on conditioning off of manufacturer in order to get different versions captured) and wanted the output to have th...
Asset vs. CI vs. Vulnerability Management
No matter how advanced we get the trials and tribulations of mapping IT apples to apples is still a quandry. As the CMDB process owner I have operated under the notion of that which I have read regarding standing up and managing a CMDB - You do NOT w...
Resolved! Send custom approval notification from workflow instead of OOB notification
I have a table that extends task, with a workflow that triggers approval requests. I want to send a custom email notification for the approver. The one I created is triggered from the same event (approval.inserted) as the OOB notification for approva...
Resolved! Dot Walk current.sysapproval.sys_class_name == 'sc_req_item'
Hi, can anyone explain sys_class_name?Because I am try to dotwalk from the sysapproval_approval table to the specific catalog item.Is there a way to dotwalk to the catalog item level in the sysapproval_approval table?Thank!Tadz
Resolved! Service catalog separator missing after the upgrade
Hi ServiceNow Community Developers, We created an empty catalog item to use as a separator within our Service catalog items however it's no longer working after the upgrade. It's been working all along in all the prior ServiceNow versions however aft...
Override a default value with a value from a parent ticket
When creating a Child Epic, I would like the Priority & Color fields copied from the parent Epic. This function is completed using the Business Rule "Update epic using parent epic". I’m able to update the script to copy other fields, but not Priority...
Resolved! (UI16) list up/down button - odd behaviour
Hi all -- I have noticed some odd behaviour in my instance and I'm wondering if this is a "servicenowism" or if it is something I can fix myself...This is in a production instance running Tokyo 9_2a using the "traditional" UI16 interface.As it seems,...
Add Attachment through portal with using ATF
Hello, Currently I am working in Paris version, I am trying to test add attachments things through portal with using ATF but I am getting weird errors. I am attaching pictures also, Can any one help me on this please. Errors: 1) Invalid Table ( Ple...
