Good afternoon. Are there any ServiceNow best practices on deleting RITM/INC records? These type of tickets have a lot of relationships with other tables so we want to make sure that there won't be any issues in our instances. Thank you!
I just implemented Azure user provisioning and noticed that there is no samAccountName listed in available fields that can be synced. I notice that there is an On-premises SAM account name field in our user accounts, but that is the only reference in...
what can be the interview questions on both Inbound and outbound email Integrations?
Good Afternoon, I am working to try and solve 2 asks from users regarding VTB's 1. Our teams use the Agile Development > Agile Board > Task Board to show tasks associated to stories. This shows all tasks for a sprint with Stories as the Swim lanes. T...
Hi, I have created an email notification and it should be sent when new record is inserted in table relocation. When a new record is created, email notification is not getting sent and remains at outbox. Would appreciate your help on this. Regar...
hello teams, i need some help to retrieve values of my MRVS from scripted activity,the goal is to prepare a Json files to upload into the RITM,export files to RITM is OK, export simple variable is ok, but i can't retrieve my mrvs info by IO or name,m...
Good day SN Community: I need to allow users from outside our company to open tickets and communicate via email. I have the guest account enabled and tickets are being generated with GUEST as the caller. I would like to automate the automatic user cr...
Most of the end users in my organization are at remote sites with slow and unreliable internet. Because of this, most of the end user interaction with agents occurs via email. Often, users will email a screenshot with an error or question and agent...
Hi, we have several reports of standard changes that are closed still show up in the list view as Active = true.i checked the business rule "mark_closed" n the Change table this is active & runs when State is one of Closed/cancelled, and it sets Scti...
Hello, I'm working on a subflow in the Flow Designer and ran into an issue when using a catalog variable as the data pill. I used the "Get Catalog Variables" action to get the string value of a catalog variable in a previous step. My question is can ...
Hi, We want to set the Timezone on the user table to the location the user is currently at. If they are on a business trip, and their computer is displaying the time in that location, we want the experience to be the same within ServiceNow. My best t...
Hi Everyone,There are some portal "widget" that are read-only.IE : https://YOURINSTANCE.service-now.com/nav_to.do?uri=/sp_widget.do%3Fsys_id%3D85357f52cb30020000f8d856634c9c24If I want to modify it, I have to clone it.But when you have cloned this, i...
If a user is created without a password, it cannot log in. How can we return a user record to the same state (with no password) after having set a password for that user? Simply blanking out the password field on the User Form isn't sufficient (a...
Hello,I'd like to have feedback and best practices regarding what to do with demo/test data when moving to production for the first time.First I noticed that on our subprod instances we have demo data, including a large number of catalog items, while...
I have a workflow that has a subflow that validates that all tasks associated with the parent RITM are indeed in a complete state before allowing the primary workflow to complete the RITM. (We have a valid use case in some catalog items where the tea...
