Edit Widget Instance

AndyB5000 · ‎09-20-2018

On our portal when someone checks their incident it goes into the ticket form and there is a widget instance calls sessions that displays some data. I need to add a field to this and cannot figureout where to make this change.

Any help would be appreciated

Allen Andreas · ‎09-20-2018

Hi,

Please search for: Widget Instances in the left-hand navigation in the back-end.

Then search for sessions by text.

Then click the date/time link under the updated column (not the widget name itself), for the one you need to edit.

HOWEVER, I'm assuming you are wanting to edit the fields that show there? A lot of people think they need to edit the sessions widget (because the name says session), but it's actually called: Ticket Fields. Considering going there if Sessions isn't what you wanted.

Please mark reply as Helpful/Correct. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

View solution in original post

Allen Andreas · ‎09-20-2018

Nice! Great job!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!