Email notification for Expiring KB

[anurima]

I want to trigger a email notification every 6 months to Article owner, Knowledge Admin and Knowledge Manager when a KB article is to expire, 14 days before.

I have created an event, a notification and also a schedule job.

I checked in event log, event is getting triggered when I am executing now but email notification is not triggering.

Can anyone please tell what wrong I am doing here.

I have attached the screenshot.

Notification:

Scheduled Job:

[Ankur Sharma]

Hi Arunima,

Assuming the email sending is enable,Can you please the following:

1. Click on 'Preview Notification' and check if it displays email preview correctly. I don't see any issues with the email body but can't see what's in the template used. System will not generate an email if mail script throws error(if used).

2. Grab the parameter 1 from the event log which is user sys id. Check in the user table if the user profile is active or if user has email address configured.

3. Check the user preference and see if user has not disabled the notifications(all or this particular).

Let me know if it helps.

[anurima]

I have selected the check box send to event creator, so the email should come to me. 

Looked for the user sys ID, that's mine which is active and email is configured.

Email preview is showing the same email body which is been written. I have not used any mail script.

[Ankur Sharma]

Interesting, have a look at the following documents.

Troubleshooting notification emails

Email diagnostics

KB0538135

Let me know if it helps.

[kente]

Have you checked part 3 that Ankur suggest?

Its not if the ID is active and email is configured.

It is "are notificiions disabled"

And also notification preferences