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‎04-09-2024 10:00 AM
I am trying to change the Employee center Logo and it doesn't seem to be captured in Update set. How can I force it ? or does it have to be uploaded manually in each environment?
Solved! Go to Solution.

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‎04-09-2024 10:27 AM
Please share a screenshot or something and clear steps to reproduce what you are doing.
As mentioned, I just used the Branding editor, within 30 seconds, works.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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‎04-09-2024 10:07 AM
Hi there,
Did you try out-of-the-box option "create application file", or custom ones like "force to update set"?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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‎04-09-2024 10:11 AM
I uploaded the image from Branding editor and don't see those options

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‎04-09-2024 10:21 AM
And what is then exactly not working for you?
Because if I do this through the Branding editor, the update is captured as Customer Update and includes the image. Just reproduced within 30 seconds. Works fine.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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‎04-09-2024 10:22 AM - edited ‎04-09-2024 10:22 AM
Here a very small piece of my just reproduced update which is the updated banner.
How does your Customer Update look like?
Or is it just that you had a different expectation, and weren't aware that this is how it works?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field