Employee centre search

[jameskota]

Hi ServiceNow Community,

I need your guidance on an Employee Center (ESC) customization.

In Employee Center People Search, the search results currently display only:

• Name
• Employee ID

I have a requirement to display additional user details directly on the search result card, such as:

• Title
• Department
• Company
• Location
• Email

I have already verified the Search Application, Search Profile, Search Sources, AI Search configuration, EVAM configurations, Employee Profile configurations, and related OOB settings, but I couldn’t find any configuration that controls these additional fields for the Employee Center People search card.

Has anyone implemented a similar requirement?

• Is this achievable through OOB configuration?
• Or does it require a custom widget/component or custom result card?

Any suggestions, documentation, or implementation approach would be greatly appreciated.

Thank you in advance!

#ServiceNow #EmployeeCenter #AISearch #ServiceNowDeveloper #ServiceNowCommunity #Zurich

[Tanushree Maiti]

Hi @jameskota 

Refer this article and its screen shot as given below:

Changing the AI Search navigation on Employee Center [How-To]

On the Taxonomy - Knowledge Search Results record form (it's an EVAM View Config record), make sure that the Number is available in the list of Table Fields.

[Vikram Reddy]

Hello @jameskota,

Assuming your People search runs through AI Search (Genius Results / Search Sources on sys_user, not classic catalog search), you don't need a custom widget for this: it's an EVAM (Entity View Action Mapper) job. Go to EVAM > View Templates, duplicate the template feeding your People search source, and in its JSON add mappings such as textHeaderLabelOne, textHeaderLabelTwo, and title against sys_user fields like title, department, company, location, and email. Then in EVAM > View Config Bundles, find (or clone) the config for that source on your Employee Center portal, add those same fields under Table Fields options, and point it at your new template. One catch: the stock card only has a couple of label slots, so fitting all five fields cleanly usually means restyling the template rather than just adding mappings.

If you share which search app (Genius Results vs AI Search widget) you're on, happy to get more specific.

Thank you,
Vikram Karety
Octigo Solutions INC