I have done a lot of work over the weekend on a script include in my scoped application. I tend to work directly in the application file or the old studio - I HATE the new ServiceNow Studio. However they keep encouraging me to use it.
This morning I used the new studio and on saving the script include (done it 20+ times by 9am) the file vanished. I could see it in the files list in studio until I refreshed the page and it was gone. I checked deleted records but they don't show in there it seems. I checked the update set in the scoped app and the metadata is there (so I can thankfully capture the script) but on clicking 'Show related file' it shows 'record not found'.
Interestingly in the update set log it shows the last entry as INSERT/UPDATE to a script include that has no name, and the record is missing. If I had deleted it, this would show the action as DELETE.
I have logged a support request but they take FOREVER to respond. I have a deadline looming and was about an hour from completion.
My only option (I think) will be to XML export an older version from live, then import it (to retain the sys_id) and then manually update and save it.
Why would this happen - can anyone think of any other solution. And should I EVER use the ServiceNow studio again?
