Hi ServiceNow Community,
I need your guidance on an Employee Center (ESC) customization.
In Employee Center People Search, the search results currently display only:
I have a requirement to display additional user details directly on the search result card, such as:
- Title
- Department
- Company
- Location
- Email
I have already verified the Search Application, Search Profile, Search Sources, AI Search configuration, EVAM configurations, Employee Profile configurations, and related OOB settings, but I couldn’t find any configuration that controls these additional fields for the Employee Center People search card.
Has anyone implemented a similar requirement?
- Is this achievable through OOB configuration?
- Or does it require a custom widget/component or custom result card?
Any suggestions, documentation, or implementation approach would be greatly appreciated.
Thank you in advance!
#ServiceNow #EmployeeCenter #AISearch #ServiceNowDeveloper #ServiceNowCommunity #Zurich
