Enable Local Login along with SSO login in ServiceNow

[smaitra]

Hi All,

For our customer Azure AD sso is enabled and they can able to login but they also want to user local login for some user along with sso?

Please can anyone suggest how to do it?

I tried to set the password and tried login.do and side_door.do but still unable to login using local password.

Getting User Name and Password invalid error.

Thanks,

Shambo Maitra

[Aman Kumar S]

I also encountered this issue for Rome instance:

Turn off ACR by setting system property glide.sso.acr.enabled value as false 

Ref article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0997746

Feel free to drop thumbs up, and Mark correct if this resolves your issue 🙂

[Shambo]

Hi Aman,

In our instance, the property was already turned off. Still user with sso enabled cannot login.

Apparently the last part of your kb article helped.

NOTE: From Rome Release onwards, when enabling Multi-Provider SSO, the platform also enables Account Recovery (ACR) - which is a new feature introduced in the Rome release and does not allow users to login with username and password. Only an Admin user is an exception and it also demands enabling Multi-Factor Authentication (MFA) for Admin users. Hence, when an Admin user tries to log in with Username & Password, it will be redirected to the MFA screen asking to enter the six-digit code.

Thanks,

Shambo Maitra