End user is not able to download attachment.

[anupriya7]

I have created a UI macro and widget in catalog item to download attachment by attaching   in kb articles and pass sys_id of attachment.

Admin and ITIL User is able to download that attachment but for end user its saying "attachment does not exist".

For that i have created a read acl on sys_attchment table but stil not working i have also tried by putting condition sys_id = sys id of attachment can anyone help me how i can do.

[shristy2]

Dear Anupriya,

These links may be help :

http://wiki.servicenow.com/index.php?title=Administering_Attachments

http://wiki.servicenow.com/index.php?title=Uploading_Attachments#gsc.tab=0

Useful Attachment Scripts - ServiceNow Wiki

Kindly like/mark helpful

[rohantyagi]

Anupriya, I am sorry, could not understand your question. Can you explain it one more time if you still are looking for a solution.

>>"to download attachment by attaching   in kb articles and pass sys_id of attachment."---- i didnt understand this statement

[anupriya7 · Accepted solution]

I attached attachment in KB article that you can see in sys_attachment table so from there i am passing sysID of attachment in created macro so that attachment will be downloaded from item.

BDW i got what was happening. The problem was I attached the attachment in KB article which was not accessible to END user so that couldn't find the sysid of attachment .

So i attach that in a published KB Article which is visible to end user.

Thanks,

[rohantyagi]

glad that it worked. enjoy your Friday!