ESS portal issue

Shivani Gilorka · ‎11-14-2023

How can we see closed/resolved incidents & problem records in ESS portal?

(User already have admin & itil_admin role still he is not able to see the closed/resolved incidents & problem records)

Dr Atul G- LNG · ‎11-14-2023

You mean, you want to see the closed record in SP portal as end user?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Shivani Gilorka · ‎11-14-2023

Hi @Dr Atul G- LNG

Yes

Dr Atul G- LNG · ‎11-14-2023

Hi @Shivani Gilorka

Only the logged in user can see the closed records but must be raised by him/her or for him/her. Problem records not part of this list. Only Req and Incident.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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