Exporting user imported images for use on new instance?

matthewt
Kilo Contributor

‎10-05-2016 07:48 AM

Hello! We just switched to a new instance and are having trouble bringing the images for KB articles over. I found the table that stores the images, but when I try to export the XML, no image data is included. How can I export user uploaded KB article images from a old instance, then import them to a new instance?

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LaurentChicoine
Tera Guru

‎10-05-2016 02:00 PM

Hi matthew, from memory, exporting the kb_knowledge table in XML does also export the attachments. If that is not working for you, you need to export not only the sys_attachment table but also the sys_attachment_doc table.



If you are refereing to the Image library, then Images do create sys_update_xml. So you could go in that table and pick every images in there and put them in a common update set that you could then export and commit in the new intance.