Issue with List view not showing results for users
Hello, I have made a custom list, and when impersonating any user, the results of picking a certain list don't display.Ill attached screenshots but when i preview it, it shows fine,
Forum Posts
Virtual Agent AI search showing Wrong value
Virtual Agent AI Search is showing wrong result and also the record doesn't exist in the system. I am using default search profile For AI search, When I am giving input as "test" It's giving genius results as below- MID ServerCapability Value TestsR...
Virtual Agent Chat window disappears immediately
Dear community, I have a problem which was already discussed several times here in this forum. When a virtual agent/live agent conversation is started and the agent accepts the Interaction in the Inbox, the chat immediately disappears. It's visible f...
Resolved! how to remove the ref msg line in email?
hai, how can i remove the last line in email reference message. does it effect anything
ATF - Form vs. Server Test Steps
Hello, everyone! What is the difference between Form Test Steps and Server Test Steps in ATF in ServiceNow? When and why would we choose to use Form Test Steps (e.g., "Open a New Form," "Set Field Values," and "Submit a Form") over a single Server Te...
KB - Knowledge Articles Default Value Article Body
Hi there, is there a possibility to set default values in the knowledge articles tinyMCE field? Font / Font Size Hyperlinks (color/font, font size) Bullet List = Square Also, I would like to extend to color range with 2 more color codes. Is this p...
Resolved! Add attachments to Email Client for Incident communication tasks
Hello all, I hope you can help me out. I am in the process of implementing Major Incident Management including Communication Plan definitions. Everything is working as expected except for one thing. On th Major Incident Workbench there are Incident ...
What is the best practice around scope for new feature development
Hello,When implementing new features that are (a bit) related to a scoped application, but would not actually touch objects of that application, I am wondering what would be the best practice.For instance let's say we have the HAM plugin and we want ...
Script needed
Hi all, I need a script for the below requirement we have the field called queue owner email id , if we type without '@' it should give alert "Incorrect format. please enter xxx@xxx.com". During onchange i need to validate it.
Question regarding executeAsync() RESTMessageV2 in outbound
Hi Community, I have created an asynchronous business rule to trigger a REST Message which execute asynchronously (using executeAsync() method) to create a ticket in third party system. As per my understanding any lines after executeAsync() method w...
User criteria is not working for Knowledge bases
Hi all,I have a requirement to show knowledge bases based on the Business Line.Business line(List collector - referencing to Business Line table) is in Contact table(customer_contact).I have created a User criteria and added in the Can read tab of Kn...
Executing Robust Transform from script
Hello, I would like to ask for a advice. How can I trigger execution of Robust Transform Map from background script (script step in Flow Action)? We are importing records via Flow Action Powershell script. Import Set is created for each import but th...
Enable AI to use Meta Search
Hello, Does anyone know how I can enable AI Search to use Meta Search? I have set the attribute to map_to on the meta field in the index source for catalog item, but it seems to not be working.Appreciate all the help
AI Search - Autocomplete Suggestions - no results from other users queries
Hello all, I am configuring AI search for our clients portal on the San Diego version. My issue is with the Autocomplete suggestions, which seem to not consider other peoples searches at all, only the current user. In my search application configur...
addInfoMessage disappears in few seconds on the portal
Hello Community, I hope everyone is doing good. Requirement: We are using a custom app where we have to display a message on the portal form.Approach: We have created a BR and have used addInfoMessage to display the message.Result: Message is display...
