Hello Team, I have a requirement to set a business service form to default for users with a role. I have to set it using View rule by using the advanced script. The problem I have encountered is unlike all the views ,Default view doesn't have a ...
Hi Team, I want to change the email address which ServiceNow is using currently for sending and receiving email for outlook.this looks like already configured do I just need to change the from email id which is already their in the organization?I can...
Is it possible to write an ACL to only allow the vendor manager assigned to the vendor to edit the record. As currently anyone with the vendor manager role can edit any vendor even if it isn't theirs so can it be done that they can only view vendors ...
I want to remove the particular user role from bulk reports. I tried using background script to remove the roles but it is not working. can someone please help me out on this.
Hello, Somebody has this problem with ATF ? Error: *** Script [NextBestActionDAO]: Could not find an active Context(sn_nb_action_rule_context) record for context table=em_alert: no thrown error Could someone help ? Thank you, Best Regards,
Using Configure > List Layout, I added the Company field to the sys_user list in my Dev instance. After assigning a Company to users, the field populated with the ZIP code instead of the company name. I duplicated this using a different company and i...
We want to 'recertify' the groups we have in ServiceNow, make sure the Managers and Members are accurate, but when we go to our Business partners to confirm they usually come back asking what the groups are being used for. Of course we have a lot of ...
Hi All,I want to create a flow for incident management automation where I have to add 4-5 conditions altogether. for e.g. If an INC is in OnHold and the INC has HAS NOT BEEN UPDATED in 18 hrsThen update the incident state to InProgress & add some wor...
Hi. we have very long survey and we need update it quarterly base. to do it, I am looking for a solution to share previous result with survey taker, they update previous answer and save update answer+ previous answers(whole new survey) in a new inst...
Hi,I am using order guide and in that we are using Rule Base catalog items.1 . In order guide catalog item we have one field Select application (type is list collector) when we select salesforce its should 2. After selecting Salsforce in order guide ...
Dear community, I have a report based on the database view "Incident Metric" (incident_metric) and I can't get the "Tags" values from the incident table... Of course, no problem when the report is based on the "Incident" table.Can you tell me if it i...
Hello All, I am looking for some help to generate an Excel file based on Script. I read a lot of content based on CSV file, but the request is to have a XLS or XLXS file. So, I have the script results working fine for csv, so I just want to "improve"...
Hi everyone,I've been tasked with studying and implementing the Document Management module in ServiceNow as it's now 2025. Could anyone provide me with documentation, video tutorials, or links to resources that can help me understand and implement th...
Hi, I am working with my own incident page of my application, how can i design this notes layout?
I need to embed a PDF file for the user to view inside the page in service portal. I have tried the following, and nothing works. The iframe downloads the atttachment instead of showing it. <iframe id="inline_document" scrolling="no" style="width:1...