Hi, as you can see in the video attached, when changing the state of my ticket the related tab will disappear and then will come back after saving it. Any ideas how to fix this would be appreciated.
Hi, We have an issue in ServiceNow. Due to absence of users managers, they are requesting to change the approver of the RITM's. After changing the approver, flow is not moving forward to execute the further steps i.e., generating task. When we check ...
I'll preface this by saying that I'm not an Asset Manager, but am instead a ServiceNow admin trying to understand the available solutions for our desktop team. During our original deployment, we set up a product catalog with all of our consumables (m...
I get the connection attribute through this api in script include (business rule call) var provider = new sn_cc.ConnectionInfoProvider(); var connectionInfo = provider.getConnectionInfo("6219afbf9f03320021dd7501942e70fc"); if (connectionInfo != null)...
When I try to select a CI in reference field "Configuration Item" it shows me all CI´s existing in all CI classes.I would like to reduce the available CI classes to our principle classes while typing the CI name to the reference field. I know that th...
We have different set of users and have 3 different identity providers say X, Y, Z. User set A - should use 'X' IDPUser set B - should use 'Y' IDPUser set C - should use 'Z' IDP The moment respective users from A or B or C hit https://XXXXXX.service-...
I have a field called organization of type choice. For xyz organization i want to make task field mandatory when idea state are in planning, backlog and in development. @Runjay Patel
We are currently implementing on-call alerts using on-call scheduling in ServiceNow, and we plan to use the Notification Devices (cmn_notif_device) table to store information related to groups, or direct phone numbers.We are seeking detailed document...
I want to display slash bucket in portal, can we achieve this? it is displaying on backend view but in portal it is displayed dropdown.
I know that new actions can be added by editing chrome_tab property.I need to call Service Catalog screen.Can I simply change route to link "/sp?id=sc_category" and how? Maybe this way?"label": { "translatable": true, "message": "Service Catalo...
We use the Case management for our customers.Upone adding a "parent" i'd like to mark the parent as "Problem case". This works just fine with a workflow. BUT: i'd like the Activities (especially Field changes) to be updated with the appropriate field...
I have a business use case where we want to on board 5 or more organization to submit their idea. all organization have a bit unique requirement.
hi TeamI have a user in the system whose landing page is set to the self-service portal, which includes two gauges: "My Active Incidents" and "My Requested Items." Whenever the user logs in, the page shows the message 'Access to this content denied b...
I am wondering if it is possible to pass an object that is not a GlideRecord, to a subflow as an input. I am calling my subflow from a business rule, and in the business rule, performing several lookups. The subflow is submitting a catalog item, and ...
I want to add additional comment on requested items in bulk by disabling comments. I am trying using scheduled job as below script but additional comments are not coming var sc_req_item = new GlideRecord('sc_req_item'); sc_task_gr.addEncodedQuery("re...
