Catalog Task Priority

[jacobo]

Hi All,

Do you know how to change the catalog task priority?? I know that default value is 3-Medium but I wan to change that. because when I see the activity task The fist value is Medium.

I want to know how to change that default value to change Low

Regards

[Deepak Kumar5]

Go to the dictionary of Priority field and check the default value.

[Chuck Tomasi · Accepted solution]

Hi Miguel,

The most likely way is to change the default value on the priority field in the dictionary. Since priority is a field on task, you will more than likely need a dictionary override. Begin by right clicking on the priority field label and choose Configure Dictionary.

At the bottom of the task.priority dictionary form, you will see a related list called Dictionary overrides. Create a new record there for the Catalog Task (sc_task) table and set the default value to 4.

http://wiki.servicenow.com/index.php?title=Dictionary_Overrides

[jacobo]

Thank you very much

[Chuck Tomasi]

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