Firefox session time out.

[jasonz_]

Has anyone experienced an issue with their Service Now session timing out only in Firefox? In IE, Chrome and Safari the session stays logged in with the "remember me" box checked, but the checked box on Firefox still has the session time out.

[shruti_tyagi · Accepted solution]

Hi Jason,

The you are describing should be browser specific. Check your FF setting:

1. Open Firefox and type in 'about:config' in the address bar and press Enter.

2. Click on the "I'll be careful, I promise!" button.

3.Type 'timeout' in the search box and network.http.response.timeout parameter will be displayed.

4. Double-click on the network.http.response.timeout parameter and enter the time value (it is in seconds) that you don't want your session not to timeout, in the box.

Try this and see if that helps.

[jasonz_]

Sorry for the late reply - that did the trick! Thank you so much!

[Jack Denial]

Hello, I have experienced same issue in my Mozilla Firefox, I have checked the box "remember me" but still the session time out on my Mozilla Firefox. Anyone help me. Once, I have didn’t install Mozilla Firefox browser on my system then I got my solution from Firefox Support.