I have a customer who is using Oauth2.0 for three incoming email mailboxes. They have three different email accounts using the same OAuth profile. One of the email accounts receives email without issue. The other two accounts will not pick up emails ...
Hi All, (preface, this was all setup before I joined the company) Previously whenever a new user was onboarded by HR, once their Windows login details were created, it would automatically send an email with there username/password to their hiring m...
Hello Community I am trying to create an automated standard change record using inbound email content via Flow Designer. 1- I set my trigger as Inbound email and also set the relevant conditions.2- For the action part, I selected Create Record (Crea...
Hi, I have to configure a survey with some questions depending on the response to other questions. I leveraged "Depends on" functionality, but we wanted to clear the questions if the user is selecting one option and then changing to other option
Hi, I want to send reply to emails .The email should go as a reply to the mail that they have sent and not as a new mail. Is it possible to implement in servicenow?
My customer is implementing end user self service knowledge and offering it through the current IT self service portal. We have a process to review knowledge articles nearing and/or past their valid to date but they DO NOT want the article to disappe...
I want to create a new Ui action on the incident formWhen I click on it, the Incident state should be set back as "New" (New means the state) This UI action will only be available when the state is not "New"I HAVE TRIED CREATING A NEW UI ACTION FR...
Hi ,A knowledge article is created for product knowledge template , when we try to request translations from the view then the Localization tasks are created.But when we try to create a Knowledge article with same template then if we request for "Req...
I want to create the following report -Name: "Imported Incidents" | Bar Report to the Incident table, that will show all the Active Incidents grouped by Assigned group. However this incidents need to be the ones imported I have created the reports. ...
Hi All, I need to design a custom leave catalog form 1. Employees should select up to 6 holidays from a predefined list which includes festivals like Diwali, Holi, Eid, Christmas, etc. What kind of variable it will be ?2. Automatically include the 3...
Hi I have several tasks in our Production where the state was already fulfilled long ago but still active, workflow is stuck on the re-open stage (waiting for task to be completed), but when I checked the ticket, the approvals and task under related ...
I have a field which is referenced to "sys_user" table . If i select a value from user table then value of some other fields populate automatically . Below are the fields Do i need to Business rule or client script to archive this ? How
Hi,I want to remove Visibility to Everyone option form the Save Filter modal. I tried and didnt find anyway to remove it. I also tried to find its widget but no luck. Please help in this. Thanks,Samiksha
Hi All, Users are creating request through emails. The requirement is to restrict to create request if short description and requested for is same. And the existing record is true.I read some articles and posts but I didnt find the correct solution. ...
Hi,I have created a inbound action to create Request and requested item. Whenever user is attaching any document with email it is not attaching in the respective requested item or request.I checked the email logs. target is coming as blank. This is i...
