I have enabled favorites on our Service Portal and added the My Favorites widget. For some reason, some articles are not displaying as they should: The top article with the KB number and version is opening in a platform type of view: While the seco...
Hii All my requirement is i want to restrict docs,jpg,png type attachment on incident table what is the way to get full fill this requirement like if i create business rule or something like if i am doing with system properties it is applying to al...
Hi All!I've created a custom Advanced Password Policy.When testing, I noticed that the strength UI is not working compared to the default password policy.I've also complied to the given password requirements.Do you have any idea how to fix it?
Hi all.What are the "actual start time" and "actual end time" of project tasks?I have confirmed that I can change the date to any date, but when I try to change the time as well, it is set back to the original time.For example, if I change the "Actua...
Hi, I have created my Flow as detailed below with a Do in Parallel Flow Logic with If conditions are true then create the tasks. This means that 1, 2 or all 3 tasks could be created. After the Do in Parallel I have another If Flow Logic to check if...
I need to provide write access to hardware table based on owned by field. Could you please assist me on this. Regards,Ashok.
Hi All, How does the attachment encryption work OOB? Can someone guide me what kind of encryption is configured in Vancouver. Who can see an attachment which is encrypted in incident and how does this needs to be configured? Thanks!
Hi, I have a req. to make the author field editable for current knowledge base group members. I have created the write ACl for author field with following advanced script but it's not working.answer = false;if (gs.getUser().isMemberof(current.kb_know...
Do you know how we could set Knowledge Base articles to ‘Published’ state automatically or via script? We have a lot of articles that we push through Azure DevOps pipelines, and the only option we have now is to go to each Knowledge Article directly ...
Hi All, How can we restrict user to remove subsequent condition for snc_external role users.All > Active = true > Account is ABCThis should not be clickable. Thanks,Sam
Hello, I'm trying to write some code on a client script in the client instance, but seems like the code editor is not working as intended.I'm not getting any recommendations when I'm trying to use g_form. Expected Behavior (Tested on my PDI): Maybe ...
Hi,im curious, is there a limit for number of versions and sub-versions on Knowledge Management articles? Since the versions are coming from a reference table kb_versions, I can imagine it could be unlimited, or is there a set limit like .99?Thanks f...
I have a requirement where my catalog item must be available to public (unauthenticated/guest) users. On the catalog item, there is an Attachment type variable where the file type is restricted so that users can only upload PDF files. Currently, Ser...
Hi All, I have created account field in the RITM table and reference it to customer_account table.In the CSM portal i created menu All Requests(query is account is dynamic my account and child accounts).In the Portal everything is coming correctly bu...
Hello, I want to know how to trigger the condition for sending survey to all logged in user.The survey should be sent to all users only once anytime.I tried to use the "sys_user" table, but cant find the right user field with it. Also configuring the...