flow designer error

[mregragui_ext]

hello guys i have created a flow designer for manager approval on a catalog item.

the workflow work fine when i am raising the request with my profil (admin).

but when i am trying to raise the request with itil persona i have these error.

java.security.AccessControlException: Access denied to create new email

PS: i run the flow as system user.

any informations about this please ?

[mregragui_ext]

seems like there is an issue with the send email activity

[mregragui_ext]

@Zach Koch 

[Zach Koch]

Can you also screenshot the part of your flow that is sending the email?

[Josh Pirozzi]

Hi @mregragui_ext,

Are you using the 'Send Notification' Step in the Flow, and have the Notification Template configured on the Table referenced on the Flow? 

IE: If the Send Notification Step in the Flow is referencing the sc_req_item (RITM) Table, then your Notification Template should also be on the sc_req_item (RITM) Table. 

Thanks,

Josh Pirozzi