Ariba Integration with ServiceNow

[Jagadish10]

Hello Folks,

We are planning to integrate Ariba with ServiceNow.

Ariba is a vendor management tool primarily used for vendor addition and modification. Whenever a requester submits a request to add/modify vendor in Ariba, We want this to come as a task or request in ServiceNow.

Is this possible ?
Has anyone been successful in implementing this ?
Any documentation or presentation would be of great help.

Thanks

Jagadish

[Ashutosh Munot1]

HI Jagadish,

We have done this recently.

Its your choice what you want to create INC, TASK or REQ in service now.

You will have to create Import set table and use this table as staging table where Ariba will post data.

Once data is inserted on this table then you can create whatever you want in service now.

We created REQ and RITM and then supplied this snow RITM number to Ariba for tracking purpose as well.

Check below links:

https://community.servicenow.com/community?id=community_question&sys_id=7f978ba9db1cdbc01dcaf3231f9619b1

https://community.servicenow.com/community?id=community_question&sys_id=69b1db6ddbdcdbc01dcaf3231f961978

https://community.servicenow.com/community?id=community_question&sys_id=d077cb69db1cdbc01dcaf3231f961913

Thanks,

Ashutosh Munot

Please Hit ✅Correct, ⭐️Helpful depending on the impact of the response

[Jagadish10]

Hi Ashutosh,

Thanks for your response. I did go through those links earlier to posting the query on here.

Now, I have got few ideas as to how it can be done. But still not clear enough.

From my understanding, The integration between Ariba and ServiceNow is done by having a import of requests received in Ariba in CSV file format and place them on ServiceNow FTPS site and then process accordingly. Correct ?

If I'm correct, Then can you please put more light onto this concept ?
I have never done any integrations and I'm seeing difficulties in proceeding further.

Thanks

Jagadish

[Ashutosh Munot1]

HI,

The integration between Ariba and ServiceNow is done by having a import of requests received in Ariba in CSV file format and place them on ServiceNow FTPS site and then process accordingly. Correct ?

Answer: Here they are placed on Service Now FTP. This path we give to service now. Then our scheduled import will fetch this from given path and after reading the file it will store it other location.

So this scheduled import you can have periodically and.or daily.

This information whatever is coming from ariba is mapped with RITM's or REQ and they may also hold PO information. So we have RITMs to PO as well.

So that we know which item was purchased by whom and when by looking at PO.

Thanks,

Ashutosh Munot

[Yamuna Priya]

Hi @Ashutosh Munot . 

We also have a requirement to integrate Service and Pro shop, Ariba . 

There are 2 steps: 

1. When user clicks on a catalog item and creates RITM, a service request gets created in Pro shop. Then after approval it goes to Ariba.

2.When we receive a mail from Ariba, then a catalog Task gets created  in service now for the same RITM created above. 

I am completely new to Integration and not much versed in scripting. Could you please help me with details of the processes.