Flow Designer Manual approver issue

adam5646
Tera Contributor

Hi Team,

Need your help regarding a Flow designer issue - manual approvals - after approval TASKs are not generating.

When 2 manual approvers are added and 1 approver approves it and the 2nd approver is removed, It is still waiting at the Ask for Approval and further task(s) don't get generated.
Task should generate even if we remove the approvers manually as it happens in the workflow.

5 REPLIES 5

Josh Pirozzi
Kilo Sage

Hi @adam5646,

 

Please provide a screenshot of your Flow (Include an open view of your Approval Step) and the Error where it's hanging.

 

Thanks!

@Josh Pirozzi  I have attached screenshots of the flow and error.

@adam5646 - Thanks for that! Is there a reason why you're setting the Approval Request to wait for Manual Approver(s) to be added? Could you leverage an Approval Group instead?

 

For your Flow in its current state, the recommendations I'll give are:

 

  1. Change your Approval Request Step from the 'Or' you have built out and use:
    1. First select box: Approve or Reject
    2. When: 'All Users Approve or Reject' and set the approval to Manual Users. 
  2. Add an If statement for when the Approval Request is Approved, similar to your Reject Step, to then trigger the Task(s). 

@Josh Pirozzi It is our requirement that we have to add manual approver(s) not Approval Group.

 Point 1 and 2 didn't work for me.