Flow Designer Recommendation
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‎12-20-2023 10:03 AM
Hello,
I created a flow and it works fine. I have a requirement where the agent wants to be able to manually set the flow to any stage in the flow. This is in the case where the request had to be sent back due to any error in the process of the flow. What is my best course of action here? Would like to avoid having a flow with infinite if statements if I can. Thank you for any advice!
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‎12-20-2023 08:36 PM - edited ‎12-20-2023 08:38 PM
Hi @Leo42 ,
Not sure i understood the requirement here, agent wants to edit the flow??
Can you explain the requirement here.
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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‎12-21-2023 09:12 AM
Long story short, it is a document that goes through several groups for review and approval either via approval or catalog task. If one of these groups finds a discrepancy the document goes back to the lead review. If this were to happen I would like to incorporate a way for this lead reviewer to then send back the document to whichever group found the discrepancy, this can be in any stage of the flow.
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‎12-21-2023 05:05 AM
hi @Leo42
I created a flow and it works fine.
Atul: Good to know.
I have a requirement where the agent wants to be able to manually set the flow to any stage in the flow.
Atul: If you need manual, then what is the purpose of flow.
This is in the case where the request had to be sent back due to any error in the process of the flow.
ATul: Define the conditions and sent back the flow.
What is my best course of action here? Would like to avoid having a flow with infinite if statements if I can. Thank you for any advice!
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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‎12-21-2023 09:11 AM
Define the conditions and sent back the flow.
Long story short, it is a document that goes through several groups for review and approval either via approval or catalog task. If one of these groups finds a discrepancy the document goes back to the lead review. If this were to happen I would like to incorporate a way for this lead reviewer to then send back the document to whichever group found the discrepancy, this can be in any stage of the flow.
