I have to create a link in notification when user click on that particular link it should re-direct

[Raj12341]

I have to create a link in notification when user click on that particular link it should re-direct the portal

let's assume-

If you have an issue that needs to be resolved, you may open a new incident ticket. Please use this link to create a new ticket .

so new ticket should be a link and when user click on that he can raise the request.

Thanks.

[Saurabh Gupta]

Hi,
You can write a mail script and use in the notification.
Example scripting for email notifications (servicenow.com)