Hi All,
To preface: I am very new to Service Now development and flow designer, so I am learning as I go. I apologize in advance if I use confusing or the wrong terminology.
I've been tasked with creating a flow for waivers for our organization. These waivers last a pre-set amount of time (ex: 1 month, 3 month, 6 month), at which point the ticket for the waiver is supposed to be closed. This had been a manual process that our organization is trying to automate.
What I've done is created a simple flow that is basically, "if 1 month waiver, wait 1 month and update record" updating the state from active to closed. However, I've stumbled across some documentation that indicates that wait for a duration flow logic "you can enter a wait value of up to 999 hours".
However, when creating my flow I've been able to enter values greater than 999.
The terminology makes it sound like I shouldn't have been able to enter a value over 999. It's also possible that I'm misinterpretting and it actually means that any value over 999 won't work.
Do you guys know what kind of behaviour this might have? And could a potential workaround be to use several 900 hour waits sequentially?
Thanks for any and all help you can provide and I look forward to learning more about Service Now and Flow Designer. 🙂
Thanks,
Mark
Of course I agree, lets wait if somebody more experienced with flows gives you a better solution 👌
Regarding flow variables:
1. Define a variable via 'More action menu' (three dots in the top right corner) > Flow variables
2. Select type Integer so the variable value is a number
3. In the flow, use Flow logic > Set Flow Variables step
4. Define initial value
5. Add 'Do the following until' step and set until condition
6. Add 'Set Flow Variables' step, set value for variable and use function to increment by one
7. Then do rest of your logic (sending e-mail or trigger an event for notification)
Flow should look like this:
Martin
