Fresh Install: Failing widget error 'Portal config' (27eb09900b111200b0b02c6317673aff)

[younes choukri]

Hello dear community, 

I'm trying to resolve a pressing issue with Servicenow Employee Center portal as I can't modify due the error in the attachment. I have even tried resetting the test instance but in vain, I keep receiving the same error message. I have ran fix-script for RCA approvals.

I have updated the application to the latest version and also tried to switch to the scoped application, but all attempts were in vain, and the instance is freshly installed, can you please help ?

[Aman Kumar S · Accepted solution]

Hi,

Found something in SN support article:

Description

When users go to edit the branding of their portals, they are presented with errors about an failing widget.

Release or Environment

All

Cause

While there can be many causes, this is likely due to the bad "quick start config" array and object that is defined in the portal record below:
https://<instance>.service-now.com/nav_to.do?uri=sp_portal.do?sys_id=<sys id of affected portal>

Resolution

To resolve, you can either remove or refine the "Quick Start Config" field for that record. Typically, those fields are auto generated when using the branding editor so be careful when making edits to the field.