Generate and send reply email using buttons in notification
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‎09-01-2022 05:52 PM
I need two buttons 'accept' and 'reject' in the body of the notification that when clicked a reply email would be generated and send to the servicenow instance to update the state in a record. Is it possible?
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‎09-01-2022 06:19 PM
Hello Rez,
Please check this Approval / Reject Email and its template along with Button in Email if you have not yet checked and this will help you to achieve your requirement.
Please mark my respsone as helpful/correct, if it answer your question.
Thanks
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‎09-02-2022 07:44 AM
Hello Mahendra,
I did see that one but I was wondering if there is a way to send the reply automatically?