Generate and send reply email using buttons in notification

rez4
Kilo Guru

I need two buttons 'accept' and 'reject' in the body of the notification that when clicked a reply email would be generated and send to the servicenow instance to update the state in a record. Is it possible?

2 REPLIES 2

Mahendra RC
Mega Sage

Hello Rez,

Please check this Approval / Reject Email and its template along with Button in Email if you have not yet checked and this will help you to achieve your requirement.

Please mark my respsone as helpful/correct, if it answer your question.

Thanks

rez4
Kilo Guru

Hello Mahendra,

I did see that one but I was wondering if there is a way to send the reply automatically?