getting an error on the Requests and Approvals widget but page is not using the widget

[donnadavis]

Hello,

I am using the sc_home page when I click on Request Something. I am getting a failing widget error on the Request and Approval widget although I am not using the widget on the page.  I am not sure how to resolve this issue since I am not using the widget and would appreciate any help.  Thanks

[arielgritti]

Hello again

I'd tried the solution and works.

I'd imported the widget and with the new (updated) version works fine and the error disappears.

Please, mark my answer correct, useful or bookmark if I helped you
Thanks
Ariel

[donnadavis · Accepted solution]

Submitted a ticket to HI where it was determined that our problem was an old application from the ServiceNow store called ServiceCatalog Service Portal. Once that application was uninstalled, the widgets worked fine.

[arielgritti]

Hello Donna

We the same, we updated the widget with the new version and the problem was fixed.

Best Regards,

Ariel

[Melanie B1]

Hello - I am experiencing this issue in my PDI - how, can I get a copy of the correct widget for my PDI.  Thanks, Melanie

[donnadavis]

I did not make any changes to the widget, I uninstalled an old application to get it to work.

My problem was fixed by uninstalling an old application called ServiceCatalog Service Portal. Once that application was uninstalled, my widgets worked fine.  If you do not have this application, you may want to submit a ticket to Now Support.  They helped identify my issue.