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Wait for GlideRecord

Hi ServiceNow community, I have searched a lot and didnt find anything about this, but i want to know how can i wait for a GlideRecord to finish before running another function:CLIENT SCRIPTc.data.processo = '555555'c.server.update().then(function(){...

nakamura2 by Kilo Explorer
  • 1703 Views
  • 2 replies
  • 0 helpfuls

g_user object is not defined error

I am trying to get the current user name in my widget's client script, When I try to use 'g_user.firstName' I'm getting this error g_user not defined in the console.Can anyone share a sample code to get the current username in client script.Thanks in...

Resolved! Request State stuck in Awaiting Approval.

Hi, I've an issue with Request states and stages for a customer I'm supporting. When raising a request using a workflow-driven catalog item, the RITM states and stages change as you would expect, however the REQ states and states remain at their init...

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Resolved! How to Model Business Applications in CMDB

We are in the process of implementing our ServiceNow Deployment, and I have the task of mapping our current CMDB into ServiceNow's CMDB. We have a particular scenario around managing business applications that I'm not sure how to handle. I would like...

BusinessApplication.jpg SNMapping.jpg
lyletaylor by Giga Contributor
  • 13357 Views
  • 6 replies
  • 2 helpfuls

Multiple sessions for one node

We use persistent sessions for our SOAP integration. However, ServiceNow uses session synchronization so it is not possible to perform multiple SOAP requests for one session in parallel. These requests are being queued at the integration semaphores l...

pavelmuller by Tera Contributor
  • 1030 Views
  • 3 replies
  • 0 helpfuls

Using templates for Knowledge Articles

I'm trying to create a Template to be applied to the Knowledge Article form in Istanbul. All is fine until I try to set the Knowledge Base and the Category in the same template - when applied I get a message saying that Category cannot be set.I reali...

Service Portal / Native UI Switching

I need the functionality shown in the following image, i.e., I would like to switch between the Service Portal and UI16 (Native UI) via the navigator (I believe "navigator" is the name for this page component.). nathanfirth @btilton ctomasi

2018-01-26_23-18-13.png

Import XML menu missing

I am an admin with elevated roles on this instance but when I go to any table in list view, when I right-click the table header I don't see the menu to import an XML record.I looked at the UI context record for Import XML and it is OOB. Is there a pr...

e_wilber by Tera Guru
  • 1658 Views
  • 5 replies
  • 0 helpfuls

Resolved! Approval not following cancelled output

I have a workflow that calls a few child workflows for approvals. In the approval workflow, I have added a condition to follow a "cancelled" output, but my workflow is not following it. (I had previously had an if statement for counts.total == counts...

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