Hey experts!I know that you should never ever use current.update() on a business rule as it does a really nasty recursion. But is that so for the rest of the stuff? I've seen on UI action current.update() . Is that okay or its a bad practice ?Cheers,...
hi all and thanks for all the information you share in the communities.we are now in the process of rebuilding our CMDB on the ServiceNow platform (replacing not usable CMDB from another vendor). there are a lot of things that we are not sure how to ...
Does anyone know how to tell whether a particular KB is V2 or V3? We want to activate the Knowledge Management Advanced plugin but we cannot because not all of our KB's are on V2. We are on the Jakarta Release. Thank you for your help.
I am trying to push data from variables in a Catalog Item into an encrypted field on the sc_req_item table without any luck. Here is the script I am currently using:current.approval = 'approved';// Sets the field encryption contextIDcurrent.u_encry...
I need to be able to create a <asmt_condition> trigger condition record (which is in the global scope) I am getting refused access due to the tables cross scope priv. I set up records in the sys_scope_privilege table for all levels of CRUD to allow...
I am stuck here and need some help... Just created a simple catalog with 2 simple text variables and associated a new workflow with it... In workflow, immediately after begin, I am setting the stage field to 'Pending Approval(Custom created)'... Bu...
Hello,I was unsure which section to post this question so I apologies if this is the incorrect place.We use an Inbound action to process emails for a customer. One of my customers raised a concern that a few of their emails weren't being converted to...
Hi, I'm trying to create a function that will allow me to automatically run recurring tasks (such as renewing certificates). My idea is to run a scheduled job that checks the task list to see if any of them are due to run on the current day. If ye...
In our Helsinki ServicePortal we use Icon Link widgets on a page. I created a page specific style to set the color when you hover over the link. a:hover {color: #07639d;}We upgraded to Jakarta and the Icon Link widget now includes Widget specific...
I just want to confirm something...I want to restrict users from deleting Configuration Items in CMDB and the screenshot below is from ACL on cmdb_ci table.If I deactivate this rule, does that mean that all users can delete CI's or that no one can de...
Just trying to add an HTML slider to a service catalog item for users to select a number within a given range.I thought perhaps that I could use an HTML variable to do this, but I'm thinking that I'm wrong.Has anyone successfully done this?
G'Day fantastic people.So I have done a few implementations with customers establishing SSO via the customers ADFS and the ServiceNow SAML connection.And what happens is: 1. If customer is on internal customer network, browsing to instance ta...
The below doesn't appear to work on any of my catalog items. My alert is always caught indicating that it doesn't see my new form loads as a new form. Is there a different way to check for a new record on a catalog item?function onLoad() { //Type...
Hi All,We are trying to achieve below steps, but ending up having SLA records created and completed in 0 seconds in between of the two Task SLA Records that gets created using reset condition with help of flag on incident form.1. Attach SLA to check ...
All Helsinki and Service Portal Users,I have a requirement to allow end users (non-fulfillers/approvers) to subscribe to business services notifications. However, I setup a redirect in ServiceNow so if the user doesn't have an roles associated to the...
