There are no agents available at the moment

Evren Yamin · ‎02-01-2021

Hello,

I'm trying to activate the chat in service portal. But I keep getting this message from the bot "There are no agents available at the moment. Please try again later."

I checked the queue and the group assigned to that queue. I set the availability of the members of the group as available using the inbox in Agent Workspace. But somehow it's not working.

Appreciate all the help. Thank you.

shashanktonpeka · ‎02-01-2021

I am guessing you don't have multiple Chat Queues created. I have seen issues when there are multiple chat queues with conditions satisfied for more than 1 queue. Can you try with updating the Order from 1001 to 10 for the chat queue.

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Pranesh072 · ‎02-01-2021

have you updated the chat setup?

Evren Yamin · ‎02-01-2021

Hi Pranesh,

Yes I did.

Pranesh072 · ‎02-01-2021

Can you share the configuration of service channel and queue?

Can you also check in awa_agent_presence table if any agent is available?

Evren Yamin · ‎02-01-2021

Here is the service channel.