Getting an error while trying to connect to the data source "com.glide.db.impex.datasource.DataSourceException: java.io.IOException: SSH authentication failed, Timed out while waiting for TCP to connect to "

[padmaja9]

Hi Team,

I tried test loading 20 records in a data source from a server. But started getting the below error even after password reset.

error: com.glide.db.impex.datasource.DataSourceException: java.io.IOException: SSH authentication failed, Timed out while waiting for TCP to connect to **:**:**:.

But the team is able to login to the server with same credentials and iam getting the above error from servicenow.

Can you please let me know how to overcome this error?

Regards,

Padmaja.

[padmaja9]

Hi Ankur,

Thank you for your reply. We are not using any mid server to connect to the  SFTP server access. 

Can you please let me know how can we use username and password authentication to fetch user data load as the below are the available file retrieval options.

also we are currently using username and password in sftp method.

Thanks in advance,

Regards,

Padmaja.

[Ankur Bawiskar]

@padmaja 

Did you check with the SFTP sever team whether they require authentication using Username+password or Key Based authentication.

Key based authentication for SFTP is not supported in ServiceNow.

Did you try reaching that SFTP server with the credentials they shared from some other tool such as PuTTy

Regards
Ankur