Am revisiting this old question, to understand which status field to use on CIs - install_status, hardware_status or operational_status. Would be keen to know what other people are doing around this.The 3 OOTB status fields are:hardware_status (and...
What is the difference between GlideTableCleaner and GlideMultipleDelete? Both of these APIs are referenced in the Script Include ImportSetCleaner. Neither API appears to be documented.
Hi, I cannot fing any logs related to exporting data from the platform. For example, if an admin goes to the sys_user table and exports the data as XML or Excel or otherwise, I would like to see a log confirming that activity. I don't think there is ...
Hi,I'm having an issue with the Approval Record widget on the portal, in one of my service catalog items I have 4 checkboxes, now if the chackbox has a value of false, I don't want it to show on the Service Portal Approval Record widget. I have a s...
We are currently setting up a User Criteria based on a field attached to the user profile for Country. This is all working in the first instance but if you change the country against the user, the Service Catalog doesn't update until you clear the ca...
I'm trying to send an attachment to a third party service (DocParser) in order to extract the text via OCR and return back structured data. The api documentation for DocParser says to use form-data in the body with file_content as they key and the fi...
When displaying data in the list view there doesn't seem to be a way to manage the left/center/right alignment of fields -- it is just based on the field type. This can result in some very odd results when there is a numeric type of field (right ali...
Hi all,I'm trying to sort the knowledge articles in alphabetical order. I know that there is a property "glide.knowman.section_sort" (and "glide.knowman.section_sort_direction") where I have to set the value to short_description. Or select Alphabetic...
Hi, I have a URL type field and I would like to set knowledge base article. For example, I would like to show as per following KB012345 How do I achieve this using javascript within Workflow? I have the following script var instance = gs.getProperty(...
HI, I hvae a onchange normal clientscript code which runs on sc_task when state changes. from the display BR i am taking the checkbox variables from the RITM and based on that i need to make the other set of checkboxes READONLY and MANDATORY. All th...
I have a CSV that has blank rows at the end. The import fails because it expected x number of columns. DBAs seem they can't control this on their export. I have my doubts. Can do anything on the ServiceNow end to ignore blank rows during the import p...
Hi, I have requirement to build a filter similar to AutoFilter available in excel in Service Portal Data table widget. Below is the requirement: 1. Autofilter should be visible on each column of list view. 2. It should have all the choice values avai...
Hi, I have a mail script which get's the full list of journal entries. It splits the comments and makes the timestamp bold btw. If the ticket is created via an inbound email, we have the additional comments populated with the body of the email. This...
Hi, We are trying to find out more on Penetration testing on our ServiceNow Instance and have the following questions - Do we have to use third party tools to do Penetration testing? if so are there are recommendations from anyone who has used those?...
We have a Multiple Choice Question with 5 options. I have been asked to delete one of those choices (there is no Active field, so I can't set it to inactive). So I go into the variable, select the Question Choice that I want to delete, slide to t...
