We would like to attach the actual original email that is sent to our instance to the created ticket - the best we have been able to do so far is attach the source email in plain text .eml format. Does anyone have a similar requirement or have been a...
Hello, Does anyone know what the Service_task table is used for? We have a requirement from the business to have a IT Task form so full fillers can route to one another without going to SC. I would rather use this then create a custom app since al...
I am trying to understand the workings of the Delete Records table under System Definition. What kind of records make it to this table? Let's say I delete a user from the sys_user table - this action would essentially transfer this user record to thi...
Hi,In future ServiceNow releases, are there any plans for introducing a Default Knowledge Base functionality, that will influence ordering in search results?Right now when Service Desk agents browse Knowledge from Incident or Request Titles, they get...
I'm a little unclear on the functional difference between the two. Any assistance would be greatly appreciated. Thanks in advance.
Hello All, I have an issue with the session variables on updating it from the client side. The scenario is, i am having an display business rule on a table where i am setting a session variable initially. The same session variable is used in an on-su...
Hi folks Do we need additional licenses for Agent Workspace or is it included? Any help is appreciated
Hi Experts, I am new to servicenow. Learning it since last couple of months. Have done CSA certification and looking for developer /admin role. I need to practice different scenarios. So can someone give me different scenarios around workflow , eve...
Hi All, For each note, I would like to add a hash tag. For achieving this, I have have created a before business rule on the task form and appending the work_notes with tag name BEFORE business rule (Order 100) (function executeRule(current, previo...
I'm working on a workflow and orchestration activity that are in a scoped application, and when I attempt to get the error message output the activity throws an error about there being a scope access error. Typically I would add cross-scope access t...
Hi, I want to call a third party REST call from service now but the issue is that it accepts the content-type as "multipart/form-data" only, is someone has any suggestion? Any help is appreciated. Thanks & Regards, Jitesh Zende
I have modified the out of box User Profile widget to customize a couple of things successfully in the past. I am now trying to add a user created field from the sys_user table onto the widget and am having issues. I haven't spent a ton of time h...
Hi All, I'm looking for an approach to perform integration with ServiceNow and a file transfer tool. Use case : External vendors upload the file to the file transfer tool and the tool will trigger an email to ServiceNow with the folder name and file ...
Hello, I have a problem when deleting records from "sys_choice" table, i don't find them on deleted records. There is any solution for that or are they audited in another table. Thank you.
We are extensively using knowledge bases on our ServiceNow instance, and statistics on the usage of the knowledge articles are essential for improvements on the content. One of the statistics that we use is the number of views per knowledge article.T...
