I am using the "Work Notes" field on an extended Task table. On the record I want all the entered work notes to list below the field. However I also have the "Customer Communication" field on the form as well...but I don't want these entries showing up also...just the Work Notes. What do I put in the List Layout to get it to only show the Work Notes? Thanks!
seeing that this can be done by creating a "journal list" type field on the table and then setting the dependent field under the tab to "Work Notes", and then adding that field to the form with configure>form layout
Hello Patrick,
Please refer below link on how to remove fields for UI15 in the activtiy formatter. For UI16 you can uncheck the field from the list of fields available in activity section.
For UI15 : Right click on activity->Configure activity and remove the field from slushbucket and save the form.
For UI16:
Activity Formatter - ServiceNow Wiki
You need to configure the activity formatter. What version of SN are you on? In Helsinki (and above) there is a little icon beside the first entry on the activity formatter. Click it, and you can select which fields appear.
Cheers,
Tim
Hi Chuck, thanks for the link, but I believe I've already done the "Activity" section, and have it below. So just to clarify, this is just for running work notes beneath the "Work Notes" fields....and to not have customer communication listed here (as is shown in my screen shot). Does your link still have the answer in there? Checking it out and it appears to only be talking about the "Activity" section
