Hello ServiceNow Community,we have an issue with some of our public Knowledge bases now showing up in our Service Portal.We currently have 8 different knowledge bases and 7 of them have public knowledge articles. Five of these actually show up in our...
Hi All, I have a reference field 'application' that fetches a list of app from a table by their name. Eg. EX1234 : AppName1. I have another field that would be read only that should copy the prefix of this value so in this case 'EX123" but I am unab...
Hi All, We are trying to set up integration with DocuSign using the Spoke & since we are sending the documents for signing to external clients, we will be having only the email address & not their account ids from DocuSign. Is it possible to set up t...
is there a way to make the number of rows/columns in a grid container variable? I feel like I'm missing something but I don't see a data binding on that field?
Hi allI need to import a CSV file via SFTP. I have created and tested the transform maps etc using a file upload and all works fine.I've now set up an SFTP account as I need this job to run on a schedule. However I am getting the following error (som...
I am looking for ideas how we can improve Aging Change Requests (CR). I have a report that I publish and share with the teams but that is not helping to keep aging CR count down. I need something that will drive action for teams (other than report & ...
Hello,When IT staff attempt to use the "Start Microsoft Teams Chat" function from Incidents/Tasks/Etc, it does not start a Teams chat and seems to freeze the window. When I look at errors, it looks like the first script that fails is "ImportChatConfi...
Hello,Can someone shed some light on how the Location field in the sc_task table gets populated? Where should I set the value for the Location field so that it populates correctly in the sc_task table?Thanks
Hello I would like to the OOB related list relationship Problem --> Parent .I could not find it . I have check the System Definition > Relationship. But I could not find it . could you please tell ?
Hello friends, We had created a custom View Rule against the cmdb_ci_win_server table and it had been working just fine. Recently we installed one of the OTB module and got additional form view rule against the same table. Now the second view rule s...
I'm looking at how my users work in SN to ensure we have enough licenses or that we don't go above our contracted number and in some cases it's easy to find users with a role that are not acting as fulfillers (the application or table I built for the...
Regular IT (ITIL) agents are unable to view the **Software Installation** table in ServiceNow. It appears that the current visibility is restricted to users with the **SAM Pro** (sam_user) role. However, regular CMDB or IT agents should have access t...
Hello,Could someone help me to know why the business duration of task don't work only for one user and it give me the unreal date. The result of the other user is OK .
I want to find my instance is production instance or not. I have changed my instance name so it didn't contain dev or ven. I'm working with scoped applicaton so "glideutils" is not useful. I have tried "glide.installation.production" system property ...
How to navigate History Timeline of CI?