We have a requirement to add a new button in HR agent workspace 'Create HR case' page and when access should take the user to a page where they can select record producers and submit a request. On submission it needs to redirect the user to HR agent ...
In the incident table I want to update 'state' to closed from new using business rules.(function executeRule(current, previous /*null when async*/ ) { var inc = new GlideRecord('incident'); inc.addQuery('state=1'); inc.query(); while (inc...
How we can transfer user (Same sys_id) from one instance to another automatically without import and export.
Hi Community! I've seen a few old threads for this requirement previously in the community, but I didn't see any solution provided yet. I wanted to know if there's possible to merge multiple PDFs attached to a record into only one PDF and how can I...
Hello, I have an issue with uploading KB articles. when I tried copying from word file to body of KB article, its changing the layout and images are misplacing and going down under the text. I tried with different layouts but not worked. Is there any...
Trying to do what seems like should be a simple record lookup and compare between HR profile and requested for user in a Requested Item (RITM).Was attempting this using Lookup Records in the item's Flow to compare if the trigger record's "Requested F...
Hello all,The script include should return group member or user with role, based on the condition. However, it isn't working. What might go wrong. Thank youvar GetUsersUtils = Class.create(); GetUsersUtils.prototype = { initialize: function() {},...
Hi ServiceNow Community, I am working on a new ServiceNow implementation and I will be mandating that developers create Automated Test Framework (ATF) tests wherever possible. Tests will be created as the platform is implemented, and will be built on...
Hello all, I am looking to see if you can use Flow design to ask for Tier 2 or 3 Manager to approve requests, eg:>If card limit is less than 1000 then ask for Tier 3 Manager approval>If card limit is more than 1000 then ask for Tier 2 Manager approva...
Hi everyoneWe use SharePoint online as our internal intranet, and ServiceNow Knowledge Bases for our ITSM needs, and technology support articles. We're wanting to have the articles show up in SharePoint search results, is there a function for this? I...
Hi All, I have a VIT from and there are 3 detections for that VIT. We have a field 'A' in the detection formI need to gliderecord the detection form and check the value of field 'A' for 3 records.If any of the value is 'true' for field 'A' , I have t...
I've created a REST Message using an oAuth profile. Using the Get OAuth Token link I am able to successfully pull back a token. Am now trying to script the same call in a business rule. I've read many articles and tried several variations but am not ...
We want to be able to add the primary Vendor contact information but I don't see any OOB fields to populate external names or email address for a Vendor
As CMDB administrator, I want to define an Orphan Rule for every Principal CI Class so that CIs that should be cleaned up or have incorrect relationships are identified and can be corrected.For Server CI Class, the rule should be to mark all those se...
Hi, I would like to implement column search on a list component. Looks like there's no OOB way/setting to enable column search on a list component, in UI builder. I am looking for something that we have on lists in native UI. Requirement: A sea...
