Global search - Knowledge articles counted but not shown in the list

david_legrand
Kilo Sage

Hi,

One of my customer is on Fuji patch 8 with a lot of knowledge articles and they are using the global search quite a lot.

Recently, when the user (whatever the role) is entering some text/keywords on the global search (top right search field), they can see how many articles contain this text (so the search is working properly) but they can't see anymore the list of articles.

The similar feature using the catalog items/tasks/... is working properly.

I suspect some developers to have made mistakes but as a lot of things is happening in parallel where I am not involved at all (apart for fixing issues), it's hard to find out what it could be (property, ui page, ui macro).

Did you ever see this issue before? (no, it is not the "plus" on the left of knowledge base ) Do you have tips to try to understand what is actually happening? (tried the debug feature without success)

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1 ACCEPTED SOLUTION

david_legrand
Kilo Sage

And the reason was someone modified too much the kb_search_results UI macro...



Thansk for the help


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5 REPLIES 5

david_legrand
Kilo Sage

And the reason was someone modified too much the kb_search_results UI macro...



Thansk for the help