group is not visible in domain

Hafsa1
Mega Sage

We have domain separated environment.

I'm working on below domain:-

Global/IT/PRD/MAP/XYZ

I have created 1 SR which will open 5 task one after another.

Created workflow on SR for approval and fixing group for above 5 task.

Now my workflow, assignment group and users all are created on "XYZ" domain.

Now suppose task 1 is assigned to WINDOWS group.

when I login with user of WINDOWS group, and assigning this task to some other group I'm not able to see the all groups except groups created under "Global" domain.

But when I login via admin role I can see all groups and can assign to them.

Can anyone guide me as where I should look to correct this issue?

I already tried moving this groups on global domain and I can see now but then workflow is not working as it is not able to find groups.

7 REPLIES 7

zica
Giga Guru

Zafar,


Here are few tips that may be helpful :



- Maybe an ACL is preventing you to see these group while impersonating a windows user. Could you please check in this way ?


- Maybe there is a reference qualifier under the assignment group field which is preventing the other groups to be shown,


Hi ZA,



I checked there is no ACL in place for assignment group.


Also for field assignment_group there is no reference qualifier. In attributes it is "tree_picker=true".



can any workaround can be done, bypassing domain for assignment group field?


Hi Zafar,



Try giving the visibility access for the Domains to the users in 5 groups, so that they can have the visibility for the other groups.


You can see that in user profile related list.


Give a try and let me know.



Thank you.


Hi Shaik,


That works partially as I can see some more groups and users in that.


But I can add domain till "IT", can't add "global" domain for user or group. And all my newly created groups on "XYZ" are visible under global domain.