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Worknotes are displaying in HTML format

Hi All,We have done the Sentinel to ServiceNow bidirectional Integration but while updating the worknotes in Incident from Sentinel it is coming in but in HTML format but I want it to be update as plain text. Please help me to resolve the issue. Than...

"Scoped" groups

Something has always bugged me about custom scoped applications and was hoping to see if any others have ideas on how to overcome this scenario.   It's concerning group management.   While application logic is often scoped, groups are considered "glo...

"Lock and unlock" notifications

Hello, community!I need some help with notifications.I'm having a problem with the following:- I have a button (UI Action) that allows me to clone a RITM, making the clone identical to the original one- When any RITM is created, a creation notificati...

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No Copy button on Catalog Item form

Hi, I want to copy a catalog item but there is no Copy button but has Insert button on Catalog Item form as stated in following document:https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/service-catalog-management/task/t_...

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shan_wan by Tera Contributor
  • 880 Views
  • 14 replies
  • 6 helpfuls

Resolved! AI Search - Configure Result Layout

I'm looking at turning on AI Search for my instance, so I have been playing around with it in a sub-PROD environment. So far, it seems to be working well! I know that people will expect Interactions to be searchable, so I added them to the index. I a...

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Joe1 by Tera Expert
  • 2320 Views
  • 8 replies
  • 1 helpfuls