gs.getUserName() returns old data

Community Alums · ‎01-31-2019

Hello,

I am currently displaying the logged in user's first name in the portal using "gs.getUser().getFirstName();".

My first name 'shruthi' is displayed. When I am logged in, I go to my user record and change my first name as "Shruthij". After refreshing the portal homepage, gs.getUser().getFirstName() still shows "Shruthi". When I log out and log in again, it shows "Shruthij".

Why is this session dependent?

Thanks

The SN Nerd · ‎02-03-2019

getUser() returns a GlideMemoryRecord, which is loaded when you first log in.

If you want the real-time details, you'd need to either flush the cache (as mentioned above) or do a GlideRecord lookup

var grUser = new GlideRecord('sys_user');
grUser.get(gs.getUserID());

ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022

View solution in original post

Jagadeesh R1 · ‎02-01-2019

Hello Shruthi,

I am not sure whether this Link could help. I faced the similar requirement where in the portal there is a list widget of a custom table (say incidents) and when any user inserts the record (incident) in the traditional UI, the portal list is not updated. So I came across the Link. The implementation might have to be done on Login widget

Regards,

Jagadeesh

Community Alums · ‎02-01-2019

That's a good idea using a record watcher but I am assuming no ones change their name so recurrent that require the need to place a record watcher...

Vishal Khandve · ‎02-01-2019

Hi,

can you please check first on sys_user table.?

Thanks!

Shweta KHAJAPUR · ‎02-01-2019

That is due to the session created when form loaded. If you make changes to the user then it'll not apply to the current session. You have to log out and again log in to see changes.

Rahul Kumar17 · ‎02-01-2019

hi

clear Cache.

https://instance_number.service-now.com/cache.do

If my response helped please mark it correct and close the thread.

Thanks,
Rahul Kumar