Hi, what kind of backup solutions and strategies do you have in place, for if ServiceNow crashes/goes down? For example a full-scale ITSM platform, with 24/7 Service Desk, using incident, problem, change, knowledge etc.Size around 8,000 fulfillers s...
I created Flow Designer Action which call REST Message via Script Includes to send an outbound REST web service request to external system. but, I got the error below No IntegrationHub plugin is available, external calls from the Flow Designer requir...
I created an update set to store updates related to Knowledge Bases and Knowledge Articles. I moved some updates from Default Global scope into the update set and also created application files to insert Metadata Snapshots of the individual Knowledge...
Hi All, I have a requirement where I need to send 2 separate email notifications: 1. When Additional comments is added by the "Assigned to" of the RITM 2. When Additional Comments is added by the "end user" from the Service Portal view. 3. If any 3...
My organization is implementing ServiceNow for the first time, and I will be focused on Request Management and the Service Catalog. Our goal is to create all our fulfillment workflows through Flow Designer, as this seems to be the common wisdom for n...
Hi, Currently Working with Azure AD until now I create two catalog item and flow Designer for Create group in Azure AD and add/remove multiple user for that group. Now I need to work on following use case. 1.How to Sync AzureAD and Snow. Ex: If I cr...
And what kind of real scenario interviewer can ask?
Hello -I've recently turned on Normalization Data Services to normalize the Company/Manufacturer names in our CIs, but the daily SG-SCCM import is reverting those changes. What's the best way to approach this issue? We're largely a HP shop, so we hav...
I expected this small piece of code to show the value from this iteration and the previousvar ce = new GlideAggregate('cert_element'); count = 0; ce.addAggregate('COUNT', 'configuration_item'); //ce.addQuery('sys_created_on', '>=', '2022-12-05'); ce....
I would like to change the logo included in the header of the login page in ServiceManagement.How should I change it?The banner image in the Basic Configuration UI16 was changed, but the banner displayed on the login page was not changed.
Hi, I want to create a custom field on catalog task and want it to be visible for my particular catalog item (Database Request). If I am submitting any request from database request catalog item then it should create a catalog task with that custom f...
Hello Community, I am in the process of implementing dashboards on our Service Portal that will be displayed to certain groups of authenticated users. I am looking at using the 'Report' and 'Performance Analytics' widgets to display the data. However...
Hi Everyone, We have an option called 'workspace' on the banner of the san Diego version, and some workspaces are listed over there. How to hide particular workspaces based on the user role. please suggest. Thank you. Sanjay.
Good Day In the Rome release there was a gear icon for system settings in the banner frame. I do not see that gear icon in San Diego. I would like to select the delegated developer option from the system settings. Can someone please help? Thanks
I am using a GET to query the CMDB computers table and iterate through results. I have noted the following inconsistencies I cannot explain. For the query (note split across lines for clarity):GET https://<host>.service-now.com/api/now/table/cmdb_ci_...
