gs.getUserName() returns old data

Community Alums · ‎01-31-2019

Hello,

I am currently displaying the logged in user's first name in the portal using "gs.getUser().getFirstName();".

My first name 'shruthi' is displayed. When I am logged in, I go to my user record and change my first name as "Shruthij". After refreshing the portal homepage, gs.getUser().getFirstName() still shows "Shruthi". When I log out and log in again, it shows "Shruthij".

Why is this session dependent?

Thanks

The SN Nerd · ‎02-03-2019

getUser() returns a GlideMemoryRecord, which is loaded when you first log in.

If you want the real-time details, you'd need to either flush the cache (as mentioned above) or do a GlideRecord lookup

var grUser = new GlideRecord('sys_user');
grUser.get(gs.getUserID());

ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022

View solution in original post

Community Alums · ‎01-31-2019

Did you try to clean the cache of your browser?

Community Alums · ‎01-31-2019

Hi Rafael,

Thank you for your reply. Yes I did clear the cache. However, the behavior remained the same.

Thank you

Anurag Tripathi · ‎01-31-2019

Try to clear Cache.

https://<instancename>.service-now.com/cache.do

Please mark my answer correct/helpful if it helps you solve your issue.

-Anurag

Community Alums · ‎01-31-2019

Hi Anurag,

Thank you for your reply. Yes I did clear the cache. However, the behavior remained the same.

Thank you