Having trouble attaching and embedding videos in a knowledge article

[benjaso]

Hi,

I'm recording training videos for a client with the intention of embedding them within a knowledge article for users to access and view on demand. I click the embed video option, choose attachment, and select my video. I then wait for the video to upload. Once it has completed uploading, I get a video "box" showing where it will be displayed in the article. If I click view article, the video never loads. It seems every different option I try, I cannot get the video to even show in the view article/published article view.

So far I've tried:

- Converting the video to all three supported formats (.mov, .flv, .swf) with no success
- Accessing the knowledge article from Chrome, IE, and Mozilla with no success
- Uploading the video to the video library and embedding with no success
- Enabling the display attachment option for an article

My client has youtube banned so hosting video there is not an option.

Any help would be appreciated.

[gpinto64]

We have videos implemented as part of our training instance and used the Insert/Edit Embedded media button on the KB and pointed to a Youtube link vs. uploading the video. The performance is much faster.

[benjaso]

Youtube would be the best and first choice if it were an option. Unfortunately it is banned here and not a viable option due to IT policy.

[_willians]

Glenn do you have the sample html to this article using the youtube video?

Thanks a lot,

Willians