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Resolved! Configurable solution

When a new Incident is created with Priority P1, the system should check whether there is already an active P1 Incident associated with the same Configuration Item (CI). If such an Incident exists, the new Incident’s priority should be downgraded to ...

Karthik88 by Tera Contributor
  • 622 Views
  • 5 replies
  • 3 helpfuls

Resolved! How to open a list in a new tab INCLUDING UI?

I know that with command table_name.LIST it is possible to open a list i a new tab. Unfortunatelly the new tab doesn't contain user interface (application navigator and banner frame). Is there a way how to open a list in a new tab including default u...

Tomas Gurny by Mega Contributor
  • 2622 Views
  • 8 replies
  • 12 helpfuls

Resolved! Report

How to create a report of incident created from last month 20th to this month 20th. It should be dynamically updated in dashboard when month changes

gautham11 by Tera Contributor
  • 553 Views
  • 6 replies
  • 0 helpfuls