I’m a business analyst and newer to integrations. I am hoping to get some help with a SharePoint integration my team is working on. There is a list that is maintained in SharePoint and there is a custom list of the same information maintained in Serv...
I just about have a complete ATF test created for a custom change request process and I was hoping that there is a was to condition the running of a test step? When a conflict is detected, I want to run the step to complete the text box of a conflic...
Hi all,About a month ago, i created multiple data sources that import data into ServiceNow using CSV files. They were working perfectly then, but yesterday, as i was trying to manually trigger the import sets using "Load All Records" or "Test Load 20...
Hello Community, some time when i open change request in form view I am getting error messages on form however these are not reproducible. Error Messages : Rule entry under cmdb_cl_power_eq identifier using non-existent table is ignored during identi...
We've set up email to ticket between ServiceNow and a service providers ITSM tool using inbound actions. We've also had to set up specific notifications to trigger once comments are added and had to set up another inbound action for their replies. Pr...
What are the implications -- IF ANY -- of extending a table that is part of a scoped application?Does it matter if the "newly created table" is in Global or part of a new scoped application?Are there "upstream / downstream" consequences for the "newl...
Greetings - I'm trying to figure out where something is being stored, and it's driving me a little crazy.I know the user preferences track the LAST dashboard a user has seen in the 'com.snc.pa.ui.preferences_dashboards' property, but somewhere, it mu...
Hello Guys i want to Hide My tasks on the employee center for the end users. Can anyone know ho to access the vissibility for the end users please! Thank you All
Hi Team,How to configure additional fields in HR workspace case creation? Few fields like opened for description are getting disappeared and not sure why its happening.
Hello Folks! I am running into bit of a problem.I have a script include that execute Outbound REST API call.Trying to build this script include as safetely as possible therefore i have stored the API Key as a password in the Credentials table.The reg...
Hi Team,Hi All,I upgrade a instance to new release Zurich.I notice when I do a new search in the incident table and there are no results Below a picture is missing in new Zurich version. Question how to fetch previous image
Hello. We have a list view report that has a field called Executive Summary (see attached). Executive Summary is a String value. I would like the text in the Executive Summary field to wrap around on the report. Any ideas how I can do this? Than...
Hello, Im trying to show Mark complete and Skip action assignments in playbook for itil users (both are Client actions). I found workaround to make them visible, however that introduces another problem. When itil user clicks the Complete Activity or ...
Hi,I created a new topic called “Vie de l’agent”, but by mistake I deleted the standard topic “Hardware”.I recovered the Hardware topic from another instance and reconfigured everything — parent/child relationships and connected content (catalog item...
Hi Team, I need to alter the filter condition when we click on All cases from Landing page. We can do it from UI builder but i need to know if we have any configurations to change it rather than touching UI builder.
