Hi everyone, We have been facing an authentication problem at ServiceNow for some time with some of our users, you should know that we have authentication coming from Azure AD with email address and SSO, here is the message that our users receive wh...
In the ServiceNow AI Control Tower, I'm facing an issue where I can't take the assessment for my asset. Has anyone else encountered this problem or know how to resolve it?FYI
Is it possible to trigger a Flow Designer when a record is deleted? Also, is there a way to trigger a flow designer when an amount is changed? I don't see an option to select "Changes" Thank you in advance.
Hello, We are wondering if it would be possible and better to initiate a PAD activity by calling a Catalog Item. If so, how can this be done? If not, would utilizing SubFlows be best? Out thinking is that by calling the Catalog Item, we're keeping it...
Does anyone know if ServiceNow happens to have any sort with other diagraming tools. or even something internal to ServiceNow. The problem I have is I have frequent customers who don't know or don't remember how the processes work in Flow Designer. I...
Hi Folks, We have an email approval button which is being used for all the kind of approval tasks notifications, so if the approver wants they can approve the particular task by clicking on that button and it will give a new email with the subject RE...
Hi, I have a flow created that uses "Send Email" action. It has been working fine in Dev/Test but when I moved the update set to prod, the same flow start to fail at Send Email step with error "Access denied to create new email". Any help with the is...
Hello, I need to understand how the De-duplication tasks/Remediate Duplicate Task (reconcile_duplicate_task) are created? How is the process? in which table are the rules stored. Thanks you in advance.
Update Sets in ServiceNow: A Comprehensive Guide for Admins and DevelopersServiceNow's Update Sets are essential tools for admins and developers working on instance configuration changes, offering a structured way to track, package, and migrate chang...
Hello community,when entering time worked in an incident record, it does not display in the time sheet portal.Currently only time worked entered in a case shows up in the time sheet portal.So when I enter the time worked for that case it automaticall...
Hi Community,I have installed the Cybersecurity Executive Dashboard plugin (current version: 2.4.3). However, when I try to access the dashboard through the "Cybersecurity Executive Dashboard" module from the Application Navigator, I encounter the fo...
Hi all,I recently installed DemoHub, and it appears to have updated the instance logo.I’ve tried resetting the logo using the usual method (as described in this: Solved: I want to change the banner logo of my instance. - ServiceNow Community), and I’...
Hello,Good Day,Can you please help me in achieving the below requirement - In the customer_account form in 'Case' view there is a related list for Incident, as given below- How to update the 'Incident' related list tab on the Account form to filter ...
I have a custom table in ServiceNow named ai_use_case with a custom UI action that calls an external API to populate fields in the table's records. I want to integrate this table and its UI action functionality into the AI Control Tower. I’ve tried v...
We are on the Jakarta version and suddenly when I use the editor or when I use the source code with the <strong> or <b> html tags to bold text, it appears bold in the editor; however, if I click View Article or print the article, the text is no longe...
