Help with Service Catalog notifications

[LMHoffman]

Hi everyone, I hope someone can help this newbie administrator

We're working on configuring our Service Catalog and I'm trying to customize an email notification. Am running into roadblock.

We have configured our Service Catalog to allow users to input a Requested For when they being their order. Field populates with the person who logs into ServiceNow, but can be changed via the lookup.

The workflow when the order is submitted sets the approval to 'Approved' at which point the item is created. That form is configured -

I'm using the Approval Request notification and have mimicked the information in the message from the template the notification was tied to OOTB.

I renamed Short Description to Item Requested, then added the Requested For, Quantity, Price, Recurring Price and Recurring Price Frequency using the same variable structure that was in the change.itil.approve.role template.

To get the field names for Price, Recurring Price and Recurring Price Frequency, I temporarily added the fields to the Requested Item form, then removed them

All of the fields below are pulling in the information with the exception of the Requested For. No matter how I put that variable in, the generated email leaves it blank.

I have tried -

• ${sysapproval.requested_for}
• ${sysapproval.request.requested_for}
• ${sc_req_item.request.requested_for}

Here is a copy of the Message field of my notification with my most recent attempt:

Sample of the email received:

SNow,

The Service Desk has received an order for the following and we need your approval to proceed -

Item Requested: Hotspot

Requested for:

Quantity: 1

Price: $199.99

Recurring Price: $40.00

Recurring Price Frequency: Monthly

To approve or reject this request, click

For additional details about this request, click

As always, appreciate any help!

[Deepak Ingale1]

${sysapproval.request.requested_for.getDisplayValue()}

This worked for me.

[LMHoffman]

Thanks Deepak - tried it but still not pulling info in

Code from the notification:

What the email shows:

[sudharsanv36]

Hi Leah hoffman, are you facing the issue still?

In that case, try using ${sysapproval.variables.(The back-end name of the variable you created)}

This should work. Please get back incase of any queries.

[LMHoffman · Accepted solution]

Hi all,

Received info from ServiceNow to set the variable as ${sysapproval.request.requested_for} and that seems to have done the trick. We had tried that before ever posting here and didn't get favorable results but it's working now.